Hello!
The participants will receive the certificate by email after the course. But the course creator or manager cannot download the certificate. Only a white page is displayed. There is no download. What can I do?
Thanks for your support!
Greetings
Andrew
Hi Andrew,
Are you sure the Certificate is setup properly? When editing the certificate, there is the "Reposition Elements" link at the bottom of the elements list. I like to use this to get a preview of the Certificate as well. If there is nothing there, then the issue is the setup of the certificate. I have this happen when I import a certificate from another course. It always comes without the background image.
Hope that helps,
Aaron
