time-out problem in Moodle 3.5

Re: time-out problem in Moodle 3.5

by Beatriz Rojo -
Number of replies: 3
Hi Dominique and Visvanath,
thanks for your rich input. I'm attaching some screenshots of the notifications I get. Meanwhile, I'm checking the aspects you comment with my IT team.
Thanks!
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In reply to Beatriz Rojo

Re: time-out problem in Moodle 3.5

by Beatriz Rojo -
Just updating the notifications we get. This is what a student got while doing her test, this happened several times:
connection but
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In reply to Beatriz Rojo

Re: time-out problem in Moodle 3.5

by Tim Hunt -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
What sort of login system are you using?

If you are using some sort of single-sign-on system, these errors can seem very mysterious, because if the user loses their Moodle session, then the single-sign-on system will just generate a new one. So, it will look like they are still logged in, but you get errors like this because form submissions are rejected.

One way to diagnose this is to look in the web server logs, and see if you see too many redirects to login/index.php. Try filtering the logs by this student's IP address, to see if that makes it clear.
Average of ratings: Useful (1)
In reply to Tim Hunt

Re: time-out problem in Moodle 3.5

by Beatriz Rojo -
Hi TIm,
we are using SSO, yes. Thanks for the indications, we'll try it.
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