Moodle in English: Course completion issue on moodle 3.7.1

Course completion issue on moodle 3.7.1

by Pankaj kumar - Monday, February 10, 2020, 2:25 PM

Hi Guys,

we're facing a course completion issue for few days. we're getting a complaint that the user has completed the courses but when we check the course completion via report. we can't see the user name and course completion for some users. can I have a database query to find the user course completion using email, employee id and date?

The user has sent us the certificate of course completion. could you please help us to find the issue?.

Regards

Pankaj

Re: Course completion issue on moodle 3.7.1

by Emma Richardson - Tuesday, February 11, 2020, 2:02 AM

Is cron running? What do you mean you can't see the name and course completion? What report exactly are you looking at? Is the user still enrolled in the course?

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Re: Course completion issue on moodle 3.7.1

by Pankaj kumar - Tuesday, February 11, 2020, 11:53 AM

Actually, we have created a course in moodle and we do assign the courses to the user to complete it but we’re not seeing course completion for few users. Cron is working fine. The user said they completed but we can not see in the course report and also user has given download the course completion certificate but no data found on moodle related to that issue.

And we’re also facing these issues too and we haven’t enabled automatic backup from the admin panel.

Issue: instantiating backup controller 33eec38483d023ed4cc5ddfcfe7818b8 setting controller status to 100 loading controller plan setting controller status to 300 applying plan defaults setting controller status to 400 setting file inclusion to 1 checking plan security setting controller status

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Re: Course completion issue on moodle 3.7.1

by Gareth J Barnard - Wednesday, February 12, 2020, 1:45 AM

Ok, I don't think that the backup is a part of the problem.

What happens when you create a test user and complete the course? Does it still work?

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Re: Course completion issue on moodle 3.7.1

by Emma Richardson - Wednesday, February 12, 2020, 5:50 AM

I have yet to see a situation where moodle has not logged something that actually happen. I have seen a lot of students say they did something when they actually didn't. I am not sure what you are saying about the certificate? Have they downloaded it? How do you know? Is the certificate restricted to only being available when the course is completed?

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Re: Course completion issue on moodle 3.7.1

by David Keeler - Wednesday, August 19, 2020, 10:41 PM

Also consider how you are running your reports. I am still trying to complete the SQL report to generate students who have completed a course by opening the certificates. But I found I was using too many fields in the report (Birthday, officer code, field status, etc...) If a student didn't provide that information in their enrollment, then they would not show up in the report. After I eliminated the extraneous user info (just required birthday) then all the students showed up. But strangely if I requested more than "in the past 19 hours" they wouldn't. I can only seem to run a report from 19 hrs ago or less..

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Course completion issue on moodle 3.7.1