No notification (or email) to forum subscribers

No notification (or email) to forum subscribers

by Chris Furlong -
Number of replies: 2

Hello everyone, 

I have been running a test course with test accounts, and I have run into issues with forum notifications.  Under the defualt Announcements forum activity I made a series of test posts, disabling notification wait time. Test accounts that were enrolled did not get an email (even though subscription was forced), and they didn’t get a web notification either. I don’t think it is an issue with our email setup, because test accounts are getting registration emails.

I am looking for guidance on how to troubleshoot, and potential solutions 

Average of ratings: -
In reply to Chris Furlong

Re: No notification (or email) to forum subscribers

by Acqua Alta -
Hi,
Did you check the notification preferences of the relevant users?
Dashboard -> User menu -> Preferences -> Notification preferences
The default preferences for users are determined here:
Site administration ->Messaging -> Notification settings
In reply to Acqua Alta

Re: No notification (or email) to forum subscribers

by Dr. Nellie Deutsch -
I have checked notification preferences on Moodle 3.10. For some reason, subscribers are not getting email notifications.