Configurable Reports: White Screen of... Nada?

Configurable Reports: White Screen of... Nada?

by Troy May -
Number of replies: 1

Hi Moodle mates,

I am having trouble with Configurable Reports. Maybe I have just not installed it correctly? Maybe my LMS is botched? Maybe it was just Monday; whatever the case, I could use a hand with understanding why my LMS goes to a white screen when I attempt to configure  a report. Sometimes it does this even before I click Update or Add, etc. I just choose an option, and bam, white screen of...nada.

Here is my workflow for someone to try and repeat:

I choose to create a new Users Report. I choose 10 for Pagination, the Javascript ordering tick, and export to csv. On the next page, I choose User statistics, then "logins in the platform". I name the column Col001, then hit Add. White screen of death.

Another scenario is the same as above but on the next page choose only "User course completion status". The screen immediately jumps to the white blank before I can even hit Update.

Please help.

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In reply to Troy May

Re: Configurable Reports: White Screen of... Nada?

by Luis de Vasconcelos -
Is this a new problem or has this always been a problem on your Moodle site? Did you recently upgrade Moodle or the Configurable Reports plugin? If you recently did an upgrade was the Configurable Report working before the upgrade?

Moodle and PHP have debugging options that enable Moodle to display extra information when a problem like this occurs and record the problem details in a log file. When the debugging options are not enabled (they aren't by default) Moodle just displays that "white screen" (because it was not able to recover from the error). Have a look at https://docs.moodle.org/38/en/Debugging#Enabling_debugging and then enable the Debugging options in Moodle. Then try to reproduce the problem again in Moodle so that details of the problem can be displayed. You should then see an error message in Moodle (or in the PHP log file) when the problem is triggered again. Share those error details here so we can try to decode it.

What version of Moodle and PHP are you using?
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