We're using Moodle 3.5, and the certificate plugin is working quite well, except that some users who DO meet the activity conditions for accessing the Certificate DO NOT show up in the list of users meeting the conditions.
This means I can't carry out correct Bulk operations when I need to.
That being said, when I try to log in as those individuals who don't show up in the list, I CAN access the Certificate activity and generate a certificate that way.
So there is a strange disconnect for those users between meeting the activity conditions and showing up in the list.
Btw, those users do not seem to have any special characteristics, i.e., they are active (not suspended).
Thanks for any help you can provide.