questionnaire discrepancy in total responses to question

questionnaire discrepancy in total responses to question

by Susan Fleming -
Number of replies: 6

Moodle 3.5.5 (Build: 20190311) with Adaptable theme

We are encountering a problem with how the questionnaire results display:

View All Responses. All participants. View Default order Help with Order Responses Responses: 5

Instructor Evaluation for ... Online, Fall 2019

All information for this evaluation is collected anonymously and will treated with the strictest confidence.  Your name will not appear with this evaluation in any way.  Your identity will be completely protected and instructors won't see the responses until after final grades have been submitted to the Registration Department.

Please indicate your opinion on the items listed below.  Please select the option which most appropriately describes your response.

Thank you for your time, your feedback is greatly valued.

1

The material covered in the course matched the course outline.

ResponseAverageTotal
Strongly Agree  50%3
Somewhat Agree  33%2
Total responses to question  100%6/5

There were 5 individuals who responded to this questionnaire, yet the Total responses to questionnaire and category percentages are calculating based on 6/5. 
Another example - only one response, so the error in calculations is very obvious:

question responses


So far we have identified 3 out of 13 questionnaires that are displaying this way.  All 13 questionnaires were created from the same backup file with only the instructor and course names being changed.

These are the settings

questionnaire settings

questionnaire settingsquestionnaire settings

questionnaire settings


If anyone has any ideas/suggestions, they would be much appreciated.

Average of ratings: -
In reply to Susan Fleming

Re: questionnaire discrepancy in total responses to question

by Mike Churchward -
Picture of Core developers Picture of Plugin developers Picture of Testers
What type of question is displaying this way?
In reply to Mike Churchward

Re: questionnaire discrepancy in total responses to question

by Susan Fleming -

The Radio Buttons.  Essay Questions are displaying correctly.  We aren't using any other questions in the current set of questionnaires.

Here are the settings - they are consistent because all the Radio Button questions were copied from the first question created.  The only other thing I can think of that might be impacting the results is the change in text editor - we switched from Tiny MCE to Atto over the summer.


In reply to Susan Fleming

Re: questionnaire discrepancy in total responses to question

by Henrik sune Pedersen -

Hi 

We have the same issue. 

Total reponses 98 / 84  - We use radio buttons as well- Moodle is 3.6.3+

In reply to Henrik sune Pedersen

Re: questionnaire discrepancy in total responses to question

by Mike Churchward -
Picture of Core developers Picture of Plugin developers Picture of Testers
What is the release and version of the questionnaire plugin?
In reply to Mike Churchward

Re: questionnaire discrepancy in total responses to question

by Kenneth Hansen -

Hi, answerring on behalf of Sune, who, tries to help me out smile

It's
3.5.4 (Build - 2019032100)
2018050109

In reply to Kenneth Hansen

Re: questionnaire discrepancy in total responses to question

by Mike Churchward -
Picture of Core developers Picture of Plugin developers Picture of Testers
Can you try upgrading to the latest 3.7 or 3.8 release and see if the problem is still there? There were a number of changes in that area.