User access for app not working for a few users

User access for app not working for a few users

by Andrew Steele -
Number of replies: 2

One of my client groups is having trouble deploying the app for its Moodle site.

The app has been enabled and some users are able to log-in via the app without any problems.

A few find that when they log-in they are faced with a pop-up declaring "Access Control Exception".

I have tried the option to purge all caches but this has not been successful.

I'm sure that this isn't a problem never seen before so I'm hoping that by asking here I mind find a nudge in the right direction.

Thanks in advance.

Andrew

Average of ratings: -
In reply to Andrew Steele

Re: User access for app not working for a few users

by Juan Leyva -
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Hi,

maybe some users are using a different auth method and this is why is not working for them?

Could you try to follow this tutorial and debug the problem? https://docs.moodle.org/dev/Moodle_Mobile_debugging_WS_requests

Regards, Juan
In reply to Juan Leyva

Re: User access for app not working for a few users

by Andrew Steele -
Thanks for the suggestion. I will follow through. However, we seem to get a resolution but I'm not sure how. We did retry the "purge all caches" stuff so that may have been the solution.