Using moodle version 3.7.2 (Build:20190909) and launching an activity that was created in Captivate results only in a spinning circle. After several minutes, a click on the TOC Title may or may not open the lesson. Until the TOC title is clicked the spinning circle persists for hours. This occurs with only a single user logged in on a shared hosting site with only moodle installed.
Any hints about
where to focus to resolve this video activity performance problem on a server
with shared hosting? I read moodle
documents on Debugging, Performance and searched for forum entries about
"HTML 5" SCORM activity, but did not discover a solution.
Details
- The same Captivate projects launch without delay on https://skillspro.moodlecloud.com. (This makes me think I have a problem with configuration on the moodle test site.)
- The moodle test site is https://training.cciv2.com
- The attachment shows the SCORM activity footer with Performance info enabled.
- Host is In Motion on a shared server with Basic Plan resources.
- Server Information: Apache Version 2.4.41, PHP Version 7.2.19, MySQL Version 10.2.25-MariaDB-log
- Moodle was installed using Softaculus script
- Moodle theme: Classic
- System Benchmark Score: 278. Login time performance for guest and fake user account are only areas above critical limit at 0.921 and 0.934.
- This test site hosts only moodle with only one admin and one student account.
- Same symptoms with a moodle production site using a shared server on Webhosting Hub with Dynamo Plan, which has considerably more resources than the test site. System Benchmark Score for this site is 213 with no areas above critical limit.
- Same results whether the Captivate zip file is uploaded to a IMSPC or SCORM activity.
- https://cloud.scorm.com, reports zero errors and the SCORM package and launches without delay
- Captivate Details
- 2019 V11.5.1.499 test project is
- Published as HTML5 (not flash) and SCORM 1.2.
- Zip file size is 1.3 mb (Locally expanded folder size is 3.1 mb.)
- Test projects are a single slide with only a text caption. No audio, video or other assets.
- Same symptoms with non-responsive and responsive Captivate projects.
- Media player plugin settings are the same on https://skillspro.moodlecloud.com and test site.
- Same symptoms with other browsers: Edge, Internet Explorer, Firefox.
