Good morning,
Our confirmation emails are being bounced, and I think it is because the message ID is coming up as: d73ac93e3c21378b14869dce81ae03d6@moodle.fhft.nhs.net
Could anyone please advise me how to update this?
Thank you,
Kate
The message ID is rarely the reason for rejecting mail. You have to look at you mail server logs and/or post the details of your e-mail configuration here.
Kate, it’s likely that nhs.net is rejecting it because the email address is not a valid nhs.net user. See https://moodle.org/mod/forum/discuss.php?d=382462#p1541843
It may be working for other domains - you can check that by changing your own email address to your personal email account and then sending a message.
In probability order, check the following settings:
- the No-reply address (Site admin > Server > Email > Outgoing mail configuration).
- the main admin user’s email address.
- the support contact email (Site admin > Server > Support contact)
I suspect it’s the no-rely address, and you should change that to a valid nhs.net account (even if you have to set one up especially for Frimley Health’s Moodle).
Also, what version of Moodle are you on?
The user that told me about the 'spoof' email was definitely an nhs.net user.
I imagine our version of Moodle is problematic, we are currently trying to get IT to allow us to upgrade it at the moment, but as we are an NHS Trust - this is a long process. Our current version is: Moodle 2.9.2 (Build: 20150914)
It's such an old build that I tried to follow your very helpful guide to detect the outgoing mail settings, but that route doesn't work on our version.
I believe the main admin user and support contact is the same: fhft.tel@nhs.net.
I can empathise, I’m very familiar with NHS IT 😉
Try going to http://moodle.fhft.nhs.uk/admin/settings.php?section=messagesettingemail - is there a no-reply address there?
Feel free to message if you need direct help.
Try going to http://moodle.fhft.nhs.uk/admin/settings.php?section=messagesettingemail - is there a no-reply address there?
Feel free to message if you need direct help.