Not allowed to create admin user during install process

Not allowed to create admin user during install process

by Rodney Oliveira -
Number of replies: 8

Hi,

I am having some problems during install process when I try to click the link to type the password. Looks like link is not working. Also I realized some js files are missing and css is not working.


Although, is in portuguese, I guess its possible to understanding what is going on. smile

Problems during install process


Can somebody help me?

Average of ratings: -
In reply to Rodney Oliveira

Re: Not allowed to create admin user during install process

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
The problem is that the css and js are not loading.

Open your browser's Console and check for errors. Find your web server's error log and also check for errors. Hopefully, something will be logged to give us a clue.
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In reply to Howard Miller

Re: Re: Not allowed to create admin user during install process

by Rodney Oliveira -

Here some errors...

I am using Digital Ocean. Do you know if there are any particular setup in this case. I mean, like permissions???

problems

Attachment capture.png
Average of ratings: -
In reply to Rodney Oliveira

Re: Re: Re: Not allowed to create admin user during install process

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
The next step is the web server's error logs to see what's causing those files not to load.
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In reply to Rodney Oliveira

Re: Re: Re: Not allowed to create admin user during install process

by Rodney Oliveira -
200.100.117.163 0.241 - [06/Jun/2019:11:40:17 -0300] academy.dnabiomedicas.com.br "GET / HTTP/1.1" 303 489 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.915 - [06/Jun/2019:11:40:18 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php HTTP/1.1" 303 521 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.292 - [06/Jun/2019:11:40:19 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&lang=pt_br HTTP/1.1" 303 541 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.387 - [06/Jun/2019:11:40:20 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&sessionverify=1&lang=pt_br HTTP/1.1" 303 500 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.642 - [06/Jun/2019:11:40:20 -0300] academy.dnabiomedicas.com.br "GET /user/editadvanced.php?id=2 HTTP/1.1" 200 22268 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.129 - [06/Jun/2019:11:40:21 -0300] academy.dnabiomedicas.com.br "GET /theme/styles.php/boost/1559773126_1/all HTTP/1.1" 303 489 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.290 - [06/Jun/2019:11:40:21 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php HTTP/1.1" 303 521 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.287 - [06/Jun/2019:11:40:22 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&lang=pt_br HTTP/1.1" 303 541 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.330 - [06/Jun/2019:11:40:22 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&sessionverify=1&lang=pt_br HTTP/1.1" 303 500 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.472 - [06/Jun/2019:11:40:23 -0300] academy.dnabiomedicas.com.br "GET /user/editadvanced.php?id=2 HTTP/1.1" 200 22267 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.125 - [06/Jun/2019:11:40:24 -0300] academy.dnabiomedicas.com.br "GET /theme/image.php/boost/theme/1559773126/favicon HTTP/1.1" 303 489 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.290 - [06/Jun/2019:11:40:25 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php HTTP/1.1" 303 521 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.298 - [06/Jun/2019:11:40:25 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&lang=pt_br HTTP/1.1" 303 541 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.331 - [06/Jun/2019:11:40:26 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&sessionverify=1&lang=pt_br HTTP/1.1" 303 500 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.509 - [06/Jun/2019:11:40:26 -0300] academy.dnabiomedicas.com.br "GET /user/editadvanced.php?id=2 HTTP/1.1" 200 22265 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.126 - [06/Jun/2019:11:40:27 -0300] academy.dnabiomedicas.com.br "GET /theme/image.php/boost/theme/1559773126/favicon HTTP/1.1" 303 489 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.283 - [06/Jun/2019:11:40:27 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php HTTP/1.1" 303 521 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.293 - [06/Jun/2019:11:40:28 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&lang=pt_br HTTP/1.1" 303 541 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.305 - [06/Jun/2019:11:40:28 -0300] academy.dnabiomedicas.com.br "GET /theme/image.php/boost/theme/1559773126/favicon HTTP/1.1" 303 489 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.465 - [06/Jun/2019:11:40:28 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&sessionverify=1&lang=pt_br HTTP/1.1" 303 500 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.545 - [06/Jun/2019:11:40:29 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php HTTP/1.1" 303 521 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.763 - [06/Jun/2019:11:40:29 -0300] academy.dnabiomedicas.com.br "GET /user/editadvanced.php?id=2 HTTP/1.1" 200 22267 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.232 - [06/Jun/2019:11:40:29 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&lang=pt_br HTTP/1.1" 303 489 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.285 - [06/Jun/2019:11:40:30 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php HTTP/1.1" 303 521 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.289 - [06/Jun/2019:11:40:30 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&lang=pt_br HTTP/1.1" 303 541 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.329 - [06/Jun/2019:11:40:31 -0300] academy.dnabiomedicas.com.br "GET /admin/index.php?sessionstarted=1&sessionverify=1&lang=pt_br HTTP/1.1" 303 500 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
200.100.117.163 0.496 - [06/Jun/2019:11:40:32 -0300] academy.dnabiomedicas.com.br "GET /user/editadvanced.php?id=2 HTTP/1.1" 200 22264 "http://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"
Average of ratings: -
In reply to Rodney Oliveira

Re: Re: Re: Re: Not allowed to create admin user during install process

by Rodney Oliveira -
2019/06/05 15:54:50 [error] 32570#32570: *1942 FastCGI sent in stderr: "PHP message: Cannot find session record shgbcbr39tdkk4u5o6q54suc11 for user 2, creating new session" while reading response header from upstream, client: 200.100.117.163, server: academy.dnabiomedicas.com.br, request: "GET /theme/styles.php/clean/1559758147/all HTTP/1.1", upstream: "fastcgi://127.0.0.1:9070", host: "academy.dnabiomedicas.com.br", referrer: "https://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2"
2019/06/05 15:58:14 [error] 32570#32570: *2012 FastCGI sent in stderr: "PHP message: Cannot find session record 4tcc8q7kdoeftkph82j3a9tk96 for user 2, creating new session" while reading response header from upstream, client: 200.100.117.163, server: academy.dnabiomedicas.com.br, request: "GET /theme/image.php/clean/core/1559758147/req HTTP/1.1", upstream: "fastcgi://127.0.0.1:9070", host: "academy.dnabiomedicas.com.br", referrer: "https://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2"
2019/06/05 16:01:49 [error] 32570#32570: *2090 FastCGI sent in stderr: "PHP message: Cannot find session record i152lngjs9imoh5tkthescs5p3 for user 2, creating new session" while reading response header from upstream, client: 200.100.117.163, server: academy.dnabiomedicas.com.br, request: "GET /theme/image.php/clean/core/1559758147/req HTTP/1.1", upstream: "fastcgi://127.0.0.1:9070", host: "academy.dnabiomedicas.com.br", referrer: "https://academy.dnabiomedicas.com.br/user/editadvanced.php?id=2"
2019/06/06 11:19:39 [error] 18233#18233: *3535 access forbidden by rule, client: 200.100.117.163, server: academy.dnabiomedicas.com.br, request: "GET /error.log HTTP/1.1", host: "academy.dnabiomedicas.com.br"
Average of ratings: -
In reply to Rodney Oliveira

Re: Re: Re: Re: Re: Not allowed to create admin user during install process

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
I'm very unsure... it points to something amiss with your web server setup. Is this Apache or NginX
Average of ratings: -
In reply to Rodney Oliveira

Re: Not allowed to create admin user during install process

by Luis de Vasconcelos -
Check your Moodledata folder permissions.

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In reply to Luis de Vasconcelos

Re: Re: Not allowed to create admin user during install process

by Rodney Oliveira -
Luis, Thansk 4 ur help...already did following that doc, but still the same. triste
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