I am trying to back up an active course which contains various elements, including a number of scorm packages, a quiz and assignment. There are about 350 active learners. Moodle version is 3.6.3+ (Build: 20190322). The backup fails both as an automated backup where I get the following:
Automated backup pending: 0
Some of your courses weren't saved!!
Please take a look at your backup logs in:XXXXXXXXXXXXXXXXX
Or as a manual backup where I get this on the screen:
https://mymoodle.co.za/mlms/backup/backup.php?id=3 xxx.87.51.108 /mlms/backup/backup.php mymoodle.co.za Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.131 Safari/537.36 500
and the following in moodle after refreshing.
Error code: cannot_finish_ui_if_not_setting_ui
- line 167 of /backup/controller/backup_controller.class.php: backup_controller_exception thrown
- line 135 of /backup/util/ui/backup_ui.class.php: call to backup_controller->finish_ui()
- line 146 of /backup/backup.php: call to backup_ui->execute()
I have tried to do a small part of the course content as a manual backup (excluding students etc) and to increase the max execution time in the PHP.ini, to no avail.
Any ideas, please. I do not have root access to the server.