[CLOSED] Essentails - chat functionality not working

[CLOSED] Essentails - chat functionality not working

by Matt P -
Number of replies: 3

Hi all

We have the latest moodle

3.6.3

Theme from essentials is up to date and all plugins

ISSUE

Trying to access the chat, results in nothing loading.

If we click the chat button alongside the users online it will go to the messaging page.

If we set the default theme as the active theme, this then works.

Any ideas what could be going on here.

SCREENSHOT

https://my247apps.tinytake.com/sf/MzQwMDgxNV8xMDE3MTgzNw

Matthew

(Edited by Gareth J Barnard - Closed at the request of the OP - original submission Wednesday, 20 March 2019, 3:58 PM)

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In reply to Matt P

Re: [theme] Essentails - chat functionality not working

by Gareth J Barnard -
Picture of Core developers Picture of Particularly helpful Moodlers Picture of Plugin developers

Hi Matthew,

Oh crumbs, right, your latest or my latest?  What exact versions please.

What other plugins do you have installed?  What is your site's URL and is there a guest / test login that can be used?

Gareth

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In reply to Gareth J Barnard

Re: [theme] Essentails - chat functionality not working

by Gareth J Barnard -
Picture of Core developers Picture of Particularly helpful Moodlers Picture of Plugin developers

Right.  I've used my detective skills and discovered that you're running Essential 3.4.1.5 on Moodle 3.6 (a version of), therefore no wonder it does not work!!!  Please use the version of the theme designed for Moodle 3.6 -> moodle.org/plugins/pluginversion.php?id=18918.  As an administrator, did you not see the warning message 'Theme not designed for this version'?

This is why the forum rules ask for this version information!

Average of ratings: Useful (2)
In reply to Gareth J Barnard

Re: [theme] Essentails - chat functionality not working

by Matt P -

Gareth

thanks for the help, moodle version vs theme was not correct and this has been repaired.

Appreciated 

Matthew

ps please close

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