Turnitin error: similarityscore=null but status=success

Turnitin error: similarityscore=null but status=success

by Roger Brown -
Number of replies: 1

Hi all


Hoping someone has seen this before.

For some students submitting to some assignments (i.e. not all students and not all assignments), in the grading UI, we are not seeing a Similiarty Index score (rather it's a grey box with a red x) and the rollover error reads "it is not possible to produce an originality report for this file". In one assignment this error has affected 3 submissions out of 40. The error stops the students from being able to re-submit.

A similar scenario is described here  https://github.com/jmcgettrick/MoodleDirectV2/issues/72. But due dates etc is not the issue in my case (all feb 2019)

For the students with this error the  mdl_plagarism_turnitin_files  table shows

.statuscode=success

.similarityscore=null

.orcapable=0  (so guessing this is what generates the UI error message)


Refreshing Turnitin for assignment gets the similarityscore & no error message. Looks to me like the refresh fires /moodle-plagiarism_turnitin/blob/master/ajax.php (which re-gets the similarityscore from Turnitin) so the error seems to be between Turnitin and moodle.

I can't reproduce the error consistently - so loathed to open a bug ticket - but keen to get this sorted.

Anyone seen this before? Or suggest where to look?

Thanks
R





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In reply to Roger Brown

Re: Turnitin error: similarityscore=null but status=success

by barbara nance -
I also am having this problem, has any one got an answer at all??
CHeers
Barbara