We are currently experiencing some issues with our modules and ios devices. I was wondering if this is a known issues and/or if there are any work arounds or updates expected to help resolve this issue. I am also not sure whether this is a Captivate issues or a LMS, Moodle issue. Our team uses the LMS, Moodle, to host our HTML5 SCORM packages. Grades are given through Moodle based on the quizzes in the SCORM. We recently updated our Moodle site to Moodle 3.2.7. To create our modules, we use Captivate 8 and Captivate 2017. We are currently seeing an issue with our updated Captivate 8 modules (right now we have a rush of training for this course). People are reporting that they do not receive a “Continue” button on the quiz results page. This appears to be only happening with people who are using Apple products and browsers (MACs, iphones, ipads, Safari). In addition, some people with ios devices are not having their grades recorded each time. In Moodle, no grade is giving for a module, however the logs for the user show that they went into the SCORM and received completion. There seems to be some kind of disconnect here with ios devices. Has anyone else experienced any such issues with this? Is there anything we can do to help resolve this issue (maybe browsers or ios devices need to be updated?).
Thanks for your help,