Hi, I'm new to Moodle and now in the process of adjusting all settings and creating courses. We are using Moodle 3.5 in a hosted environment (which means we don't have access to the Linux system-files, a command line app or terminal!) We are a Nursing School and we want to link to Elsevier's Evolve Nursing Concepts Online. Elsevier sent us a link for this platform and we installed it, according to their setting instructions. However, when, in a Teacher role, I click the link I get an error-message, saying:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Mon Nov 26 15:41:58 UTC 2018
There was an unexpected error (type=Internal Server Error, status=500).
No message available
I also created the link as a registration link, but that gives the same error-message.
The complete error-log tells us the following:
There was an unexpected error (type=Internal Server Error, status=500).
Illegal unquoted character ((CTRL-CHAR, code 13)): has to be
escaped using backslash to be included in string value at [Source: {
"@context":[ "http://purl.imsglobal.org/ctx/lti/v2/ToolConsumerProfile", { "tcp":"https://students.cunursing.com/mod/lti/services.php/profile/KJ7uGwrvqJpCFAd#" } ],
"@type":"ToolConsumerProfile", "@id":"https://students.cunursing.com/mod/lti/services.php/profile/KJ7uGwrvqJpCFAd",
"lti_version":"LTI-2p0", "guid":"KJ7uGwrvqJpCFAd", "product_instance":{
"guid":"students.cunursing.com", "product_info":{ "product_name":{
"default_value":"Moodle", "key":"product.name" },
"product_version":"2018051703", "product_family":{
"code":"moodle", "vendor":{ "code":"mdl", "vendor_name":{
"default_value":"Moodle.org", "key":"product.vendor.name" },
"timestamp":"2018-11-22T15:38-0400" } } }, "service_owner":{
"@id":"ServiceOwner", "service_owner_name":{ "default_value":"Caribbean
University of Nursing - Study Center", "key":"service_owner.name" },
"description":{ "default_value":"Welcome to your personal Study
Center!When logged in you will find course-categories and courses
available to you, as well as your personal information (Profile). You
can adjust parts of the site to your liking. In
case any of the information seems inaccurate to you, please update your
Profile or send an email to services@cunursing.com.
For course-related questions or issues you can also contact your Mentor
or the concerning faculty-member.", "key":"service_owner.description" }
} }, "capability_offered":[ "ContentItemSelectionRequest",
"LineItem.url", "LineItems.url", "Results.url", "Scores.url" ],
"service_offered":[ { "@type":"RestService", "@id":"tcp:LineItem.item",
"endpoint":"https://students.cunursing.com/mod/lti/services.php/{context_id}/lineitems/{item_id}/lineitem",
"format":["application/vnd.ims.lis.v2.lineitem+json"], "action":["GET",
"PUT", "DELETE"] }, { "@type":"RestService",
"@id":"tcp:LineItem.collection", "endpoint":"https://students.cunursing.com/mod/lti/services.php/{context_id}/lineitems",
"format":["application/vnd.ims.lis.v2.lineitemcontainer+json",
"application/vnd.ims.lis.v2.lineitem+json"], "action":["GET", "POST"] },
{ "@type":"RestService", "@id":"tcp:Result.collection", "endpoint":"https://students.cunursing.com/mod/lti/services.php/{context_id}/lineitems/{item_id}/lineitem/results",
"format":["application/vnd.ims.lis.v2.resultcontainer+json"],
"action":["GET"] }, { "@type":"RestService",
"@id":"tcp:Score.collection", "endpoint":"https://students.cunursing.com/mod/lti/services.php/{context_id}/lineitems/{item_id}/lineitem/scores",
"format":["application/vnd.ims.lis.v1.scorecontainer+json",
"application/vnd.ims.lis.v1.score+json"], "action":["POST"] } ] }; line:
39, column: 69] at [Source: { "@context":[ "http://purl.imsglobal.org/ctx/lti/v2/ToolConsumerProfile", { "tcp":"https://students.cunursing.com/mod/lti/services.php/profile/KJ7uGwrvqJpCFAd#" } ], "@type":"ToolConsumerProfile", "@id":"https://students.cunursing.com/mod/lti/services.php/profile/KJ7uGwrvqJpCFAd",
"lti_version":"LTI-2p0",
"guid":"KJ7uGwrvqJpCFAd", "product_instance":{
"guid":"students.cunursing.com", "product_info":{ "product_name":{
"default_value":"Moodle", "key":"product.name" },
"product_version":"2018051703", "product_family":{ "code":"moodle",
"vendor":{ "code":"mdl", "vendor_name":{ "default_value":"Moodle.org",
"key":"product.vendor.name" }, "timestamp":"2018-11-22T15:38-0400" } }
}, "service_owner":{ "@id":"ServiceOwner", "service_owner_name":{
"default_value":"Caribbean University of
Nursing - Study Center", "key":"service_owner.name" }, "description":{
"default_value":"Welcome to your personal Study Center!When logged in
you will find course-categories and courses available to you, as well as
your personal information (Profile). You can adjust parts of the site
to your liking. In case any of the information seems inaccurate to you,
please update your Profile or send an email to services@cunursing.com.
For course-related questions or issues you can also contact your Mentor
or the concerning faculty-member.", "key":"service_owner.description" }
} }, "capability_offered":[ "ContentItemSelectionRequest",
"LineItem.url", "LineItems.url", "Results.url", "Scores.url" ],
"service_offered":[ { "@type":"RestService", "@id":"tcp:LineItem.item",
"endpoint":"https://students.cunursing.com/mod/lti/services.php/{context_id}/lineitems/{item_id}/lineitem", "format":["application/vnd.ims.lis.v2.lineitem+json"],
"action":["GET", "PUT", "DELETE"] }, { "@type":"RestService", "@id":"tcp:LineItem.collection", "endpoint":"https://students.cunursing.com/mod/lti/services.php/{context_id}/lineitems",
"format":["application/vnd.ims.lis.v2.lineitemcontainer+json",
"application/vnd.ims.lis.v2.lineitem+json"], "action":["GET", "POST"] },
{ "@type":"RestService",
"@id":"tcp:Result.collection", "endpoint":"https://students.cunursing.com/mod/lti/services.php/{context_id}/lineitems/{item_id}/lineitem/results",
"format":["application/vnd.ims.lis.v2.resultcontainer+json"],
"action":["GET"] }, { "@type":"RestService",
"@id":"tcp:Score.collection", "endpoint":"https://students.cunursing.com/mod/lti/services.php/{context_id}/lineitems/{item_id}/lineitem/scores",
"format":["application/vnd.ims.lis.v1.scorecontainer+json",
"application/vnd.ims.lis.v1.score+json"], "action":["POST"] } ] }; line:
39, column: 25] (through reference chain:
com.elsevier.integration.application.model.lti2.ToolConsumerProfile["product_instance"])
Sorry for the long error-text 
. It looks like some kind of program-language issue, but Elsevier is at a loss here and so are we.
Anyone has any idea's or possible solutions?
Many thanks in advance for all replies!