Hi, I'm new to Moodle and now in the process of adjusting all settings and creating courses. We are using Moodle 3.5 in a hosted environment (which means we don't have access to the Linux system-files, a command line app or terminal!) We are a Nursing School and we want to link to Elsevier's Evolve Nursing Concepts Online. Elsevier sent us a link for this platform and we installed it, according to their setting instructions. However, when, in a Teacher role, I click the link I get an error-message, saying:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
I ran into this with my moodle hosting partner yesterday and the cause was the boost campus theme for us, at least that's my impression thus far.
They switched us back to our custom and outdated theme, and LTI begun working again across the board.
I have no technical information to provide unfortunately, but try the clean theme and if LTI begins working you at least have a place to start!
We're using 327 (Build 20180115)
Our custom and outdated theme was built for 286, unsure of exact build, so has misc. problems here and there that are not critical, but we were hoping to get away from.
Now we'll need to investigate a bit, when there's free time...
Thanks Justin, we also had the Boost theme installed by default, but changed it back to Clean. Didn't make any difference, unfortunately. Can't figure out what would be the program language issue here, that the error-message is referring to.