Help Desk

Help Desk

by adepu vikram -
Number of replies: 1

Hi,

We are using Moodle version 3.2.1.

 I have install help desk plugin in moodle and it appears both admin and user account but user is unable to send any tickets to LMS admin regarding any issues within the system. Could help us how can i make the users to send the tickets in Moodle ?


When user try to send LMS team any ticket it pop up the below error


You do not have access to view all issues.

More information about this error


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In reply to adepu vikram

Re: Help Desk

by Mary Cooch -
Picture of Documentation writers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Testers Picture of Translators

Hello. As the helpdesk is a plugin I will just move your post to the General plugins forum. I haven't used helpdesk but it is possible there might be certain permissions which need to be allocated before it will work correctly - presumably you have read through whatever documentation there is?

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