While opening file, pages redirects to logout page.

While opening file, pages redirects to logout page.

by umesh chavan -
Number of replies: 3

Hello all,

we have hosted moodle latest version on Bigrock.

For about 2 months it was fine.

Now suddenly we are unable to open any uploaded files form the course, of any format.

We tried creating new course, adding files to it, still it doesnt work.

Hence we installed another instanace on the same server, and uploaded files, same problem.

The message we get is

Confirm

You are already logged in as System Administrator, you need to log out before logging in as different user.

This page is asking to logout current user, if we logout and login with any user (even Admin), it does the same thing.

Where could be the problem???

Any PHP setting at server end???

we communicated to hosting people but they are unable to resolve.


Its urgent...


Thank you


Umesh

Attachment lmser.jpg
Average of ratings: -
In reply to umesh chavan

Re: While opening file, pages redirects to logout page.

by Conn Warwicker -
Picture of Core developers Picture of Plugin developers

Sounds weird.

Can you provide any screenshots of the file resources in the course? And what URL do the files link to?


In reply to Conn Warwicker

Re: While opening file, pages redirects to logout page.

by umesh chavan -

thanks conn

the URL openmesh.tech/lms/

the screen shot is attached....i have tried with excel and pdf file...this is one of the courses for test

similarly there is one more instatnce which has similar files...

Attachment Clipboard01.jpg
Attachment Clipboard02.jpg
In reply to umesh chavan

Re: While opening file, pages redirects to logout page.

by Conn Warwicker -
Picture of Core developers Picture of Plugin developers

Could you copy/paste the URL of one of the files you're trying to open? I.e. right click the file resource and copy web address.