Moodle for mobile

Your organisations moodle installation needs updating

 
Picture of Chris Canning
Your organisations moodle installation needs updating
 

Hi all,

I can't quite figure this one out, we have recently updated our Moodle installation to 3.4.2 to make further use of the Mobile app. Despite all of our core activities being up to date, I'm receiving the 'Oops, your organisations moodle installation needs updating', message when accessing certain activities (Feedback and Database are two that I've identified) in courses.   

Does anyone know what I have missed?


 
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Picture of Chris Canning
Re: Your organisations moodle installation needs updating
 

And now I have just logged out of the app and tried logging back in and i'm receiving the Error 'Can not find data record in database table external_functions.'

Just been looking at the help pages

  1. The user quota is set as the default (104857600)
  2. The usermaxuploadfilesize is 250MB
  3. The user "lang" field is and have never been changed from the default English (en)

Today is not a good day!



 
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Picture of Dani Palou
Re: Your organisations moodle installation needs updating
Core developersMoodle HQParticularly helpful MoodlersPlugin developers

Hi Chris,

sorry for the delay in answering, it's been some crazy months lately. After so much time maybe you already found a solution.

Regarding the "data record" error, we used to ask for credentials and debug those errors ourselves, but now we can no longer do that. So you'll have to do it yourself following this guide:

https://docs.moodle.org/dev/Moodle_Mobile_debugging_WS_requests

If you find the error message and don't know how to fix it please send us the error message so we can take a look. In some cases this was caused because of a bad configuration of a plugin (version.php file missing).

Hopefully fixing this will fix the activities too, if it doesn't then please let me know so we can work on that.

Cheers,

Dani

 
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Picture of Chris Canning
Re: Your organisations moodle installation needs updating
 

Hi Dani,


No problem at all. I've been on holiday recently, but my last request sent to our Moodle host seems to have fixed it!

Yes you were right regarding it being caused by a php. file missing (mod_certificate). My Moodle host uninstalled the directory of a third party plugin, but only disabled the front end part within the admin settings.

Despite being disabled, this still caused an error when using the app.

Now that it has been completely removed, it is back working again.

Thanks


Chris

 
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