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Blank screenshot of assignment file

 
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Blank screenshot of assignment file
 

I have a problem that happens only to some assignment files: In the grading screen, the screenshot of the assignment file sometimes appears blank, event thought the file exists.

Here is an example:

a blank screenshot of the assignemnt file


I don't know the process of creating the screenshot so I have no idea what's causing this. 

This is happening on Moodle version 3.3.

I'd appreciate any help or information on the subject.


 
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