Moodle for mobile

Error loading SCORM packages in mobile app

 
Picture of Rolf Petersen
Error loading SCORM packages in mobile app
 

Hello, 

We're using M 3.4 and we're looking at how that works on the Moodle mobile app. The learning contents are structured in the home case as SCORM packages. 

Strangely enough, some learning packages load and run error-free on moble devices, but other packages have an error while loading: "Error loading learning package '{{name}}'." (Mma.mod_scorm.errordownloadscorm)

The SCORM packages are in principle all constructed according to the same pattern and do not differ technically.

Also the size of the packages is comparably small (between 2.5 and 8MB). The call / display in --- www.mymoodle.de --- itself is smooth. Does anyone know why that could be? 

That is observed on Android 6.0

 Thank you!

Rolf Petersen

 
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Picture of Juan Leyva
Re: Error loading SCORM packages in mobile app
Core developersMoodle HQParticularly helpful MoodlersPlugin developersTesters

Hi Rolf,

how did you upload the SCORM packages? using a repository or as a normal attachment?

Maybe is a server problem, not handling correctly file downloads?

This is the first time we see this, and I'm mostly sure that is related to a server problem

 
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Picture of Rolf Petersen
Re: Error loading SCORM packages in mobile app
 

Hello Juan

Thanks for your response.

We load up the SCORMS via drag-n-drop directly via activity-settings. We load a full zip.

SCORMS size of zip-files is between 2,5 and maybe 6,5 MB only.

In Desktop-mode everything works fine, in mobile app we have the trouble with some SCORMS only. I cannot see a special difference between working an not working SCORMS.

We work on a win-server for years and did not have any trouble at all.

The Problems we ran in are obviously not based on any update of server-system. Some problems occur with "older" uploads (9 month or so) others with same age work fine. Same is for younger uploads: some work others throw problems.

I am not so good in programming, but is there a chance to get some detailed error-info on App?

Rolf

 
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Picture of Dani Palou
Re: Error loading SCORM packages in mobile app
Core developersMoodle HQParticularly helpful MoodlersPlugin developers

Hi Rolf,

can you send us one of the SCORMs that is failing to mobile@moodle.com?

Kind regards,

Dani

 
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Picture of Rolf Petersen
Re: Error loading SCORM packages in mobile app
 

Hi Dani

Thanks for your assistance.

The Scorm is about 2,5 MB, so I can't send it here. I tried an email to your Adress but get error:

Folgende(r) Empfänger kann/können nicht erreicht werden:

       'dani@moodle.com' am 05.06.2018 10:10

            550 5.7.0 etwaige Unannehmlichkeiten und bedanken uns für Ihre Unterstuetzung!


What may be wrong?

.....

Inow sent the SCORM via WeTransfer to your dani@moodle.com.


Thanks Rolf

 
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Picture of Dani Palou
Re: Error loading SCORM packages in mobile app
Core developersMoodle HQParticularly helpful MoodlersPlugin developers

Hi Rolf,

sorry for the delay in answering, it's been some crazy weeks because of the release of Moodle Mobile 3.5.0.

I just took a look and it seems Android is unable to unzip de SCORM package, maybe it's because of the ZIP formatting. How did you zip the package? Can you try zipping the package with a different tool or OS? 

Kind regards,

Dani

 
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