problems accessing my site from the mobile application

problems accessing my site from the mobile application

by Zulema Quispe -
Number of replies: 4

Hi, please I need help with this problem
I have installed version 3.1.3 of Moodle,

These are the additional plugins

I need to work with the moodle mobile application and I did the following:
- I enabled the web service for mobile devices
- I enabled web services
- In external services, Moodle mobile web service is enabled
- I applied a valid security certificate, I did the verification in https://www.geocerts.com/ssl_checker and everything is fine.

Despite all this when I try to connect through the Moodle App I get the following error:
Opps Enter the address correctly or
that I contact the administrator or
Verify that Moodle is a version higher than 2.4

These messages do not tell me anything because I did everything the official Moodle pages indicate.

The other error that I get is that despite having applied a valid security certificate, Moodle continues to display the following message:

I enabled https only for the loguin according to the recommendations that Moodle makes in its official pages.

The address of my page is http://elearning.ruat.gob.bo

I hope your help  Zulema Quispe


Average of ratings: -
In reply to Zulema Quispe

Re: problems accessing my site from the mobile application

by Ken Task -
Picture of Particularly helpful Moodlers

Please see:

https://docs.moodle.org/33/en/Transitioning_to_HTTPS

IF attempting to access your site using a browser via https:// it does display although not like it should and the icon for a secure site or not suggest elements on the page are http not https.   Any link from that front page that is generated by Moodle uses http:// NOT https://

Check your config.php file.

And did you use search and replace tool?

'spirit of sharing', Ken


Average of ratings: -
In reply to Ken Task

Re: problems accessing my site from the mobile application

by Zulema Quispe -

Hi Ken, thank you for answering,
I have a testing environment in which I made the changes in the config.php file, however despite having changed http for https, Moodle still displays the message:
"It is recommended that you enable HTTPS with a valid certificate, the Moodle application will always try to use a secure connection first."

I also used the search and replace tool but the problem persists.
I can not connect through the moodle app and moodle continues to display the warning message.

The truth is not where the problem is going

Attachment 2018-03-19_18-09-25.jpg
Attachment 2018-03-19_18-14-39.jpg
Average of ratings: -
In reply to Zulema Quispe

Re: problems accessing my site from the mobile application

by Ken Task -
Picture of Particularly helpful Moodlers

Can anyone reach your testing site?  Can I?

IF the testing site is behind a firewall and not accessible to CA's don't think one can get a *valid* CA for such a server ... thus issues with https ... browser or mobile.   If you have https for login turned on in the testing site, turn it off.   The recommendation is for the site to run https all the time ... not just for login.

Hmmmm ... seems we have more problems than just https and mobile ... which are the updates to plugins Moodle thinks it needs to make.

loancalc is version 1.9 and below ... you can un-install that one from blocks.

hotpot and journal a missing from disk?  So you need to download compat versions of those mods, unzip them locally, then place the directories they create by unzipping in mod.   Check ownerships/permissions on directories and files once in place.

Note: hotpot had other directories, but don't re-call.   Check the hotpot pages in Moodle's site for downloading plugins:

https://moodle.org/plugins/

'spirit of sharing', Ken


Average of ratings: -
In reply to Ken Task

Re: problems accessing my site from the mobile application

by Zulema Quispe -
Hello Ken, thank you very much for your help, the problem I had was that I was not entering the full URL of my site. In my case my site is redirected from http: //elearning.ruat.gob.ob automatically to http://elearning.ruat.gob.bo/moodle, but this redirection is not done by the App, so I have to enter the full address.
About the plugins I'm in the installation process
Thank you very much


Average of ratings: -