hello
We have created some Articulate Rise files and exported as SCORM 1.2.
Some moodle accounts cannot load the files. I have tested on the same computer with a different username and password and it does load the files.
Do you know what might be the problem and how to solve it?
Thanks in advance
Carlos
Carlos,
What were your Publish settings? I you published the project as Flash, then mobile devices and a number of browsers will not be able to view the activity.
I always publish as HTML 5 with Flash fallback. That way HTML5 will be used if possible, and Flash will be used only if the device or browser does not support HTML 5.
Floyd
The HTLM5/flash export option is not available in articulate Rise
can you provide more info? - what errors appear? - what does load? screenshots of the errors might help?
Have you checked the web browser console to see if any errors are being reported? - What Moodle version? etc....
hello
Thanks for replying
@Dan Marsden My moodle is 3.4.1. There are no errors. I will send a screenshot soon
@Floyd Saner, Unfortunately, Articulate rise doesn't have that feature, you can only choose the SCORM version (1.2, 2004...)
Testing the account A, it doesn't load the scorm file and by testing the account B (at the same desktop computer) it works.
The user has reported that after some time it starts to load the scorm files but later on she faces the same problem (that the scorm files doesnt load again)
I thought that it was related to the cookies, I told them to delete them but the problem is still there. This issue is only with few accounts (only 2)
Thank you once again for replying