We currently have an IT team that is responsible for creating of courses on Moodle, adding cohorts and access to courses, setting up the sections based on sessions in the course outline, creating of assignment links, importing question banks, creating quizzes etc.
These requests are being sent to us via email and it is logged in a ticketing system where the team can see all requests and pick up requests to work on.
This model does not really work for our team (the ticketing system works great for the Helpdesk IT team). Tickets that are marked as 'Done' dissapears from the default view and tickets subjects are generated from the original email subject, which is not always descriptive of the request in the body (people tend to reply on an old email with a completely new request)
How do you manage these type of Moodle administration requests at your institution?
We want to manage the courses via one central place for quality assurance, but we're struggeling to find the best way to receive the requests.
I also want a way to display due-dates of quizzes and assignments is a better 'overall' view to Student Administration. E.g. one intake of students have multiple courses in Moodle, so I want to be also to display all their due-dates in one list/calendar/view to make it easier for us and Student Admin to spot errors etc.
Your help would be appreciated!