Hello to all,
Can anyone help please? I really do not know what to do.
Try clearing your caches.
I did clear the cache a lot of times without avail.
If you look on the plugin page, you will see that it is not yet compatible with 3.3 but it looks like their github version is.
I did look. On the moodle page they give it compatible with 3.3. at github also. I downloaded the 3.3. stable version from github and installed with clear all cache and same problem appears.
Anyone has an idea?
If you were adding SNAP as a new theme on your site, which theme we're you using as the default. It cannot have been SNAP if that was a new install, so the problem must be with the Default theme NOT Snap!
On the other hand why did you use FTP when you could have installed the SNAP theme using...
Site Administration > Plugins > Install plugin
That way if there was some incompatibility issues it would have aborted the installation process.
Hope this helps?