Student can not view certificate although he meets conditions to it.

Student can not view certificate although he meets conditions to it.

by Alexandra Smaranda -
Number of replies: 3

Hello, I have some problems with Custom Certificate in Moodle 3.4, especially with giving access to the certificate. I will try to describe it, please excuse me if the description it is too large.

In Topic 1, there are the following activities
a. One lesson with two “pages” whose name is Einführung
b. A quiz
c. A certificate for those who meet conditions

After a user has finished to read the lesson and has a quiz result of 100%, he cannot view nor print his certificate when access is restricted to “students must match: Grade of QUIZZ must be > 30%”. I cannot find the error

These are some of the Course settings:

  • Format: topics format
  • Hidden sections are shown in collapsed form
  • Course layout: show all sections on one page
    Completion tracking: YES
    Groups: No groups

Settings of the lesson “EINFÜHRUNG”:

  • Name of the lesson
  • Description of the lesson
  • Appearance: no progress bar, no display menu
  • Avaibility: 12 feb 2018-13 march 2018
  • No time limit
  • Flow control: no student review, 1 max attempts
  • Grade: Type Point, max grade 10, grade category: uncategorized, grade to pass 5, NO practice lesson, NO retakes allowed
  • Restrict access: NO
  • Activity completion:
    o ACTIVATED: Show activity as complete when conditions are met
    o ACTIVATED: Students must view a grade to complete this activity
    o Expect completed on 13 March 2018
  • Competencies: no selection

Some of the Settings of the activity Custom Certificate

  • Name of the Certificate
  • Options: none
  • Restrict access: students must match: Grade of QUIZZ must be > 30%
  • Activity completion: show activity as complete when conditions are met, student must view this activity to complete it; expect completed on 13 March 2018
  • Competencies: no selection; upon activity completion: do nothing

Does anybody find the error? Thank you


Average of ratings: -
In reply to Alexandra Smaranda

Re: Student can not view certificate although he meets conditions to it.

by Emma Richardson -
Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Plugin developers

Is cron running?  Does the quiz show as completed?  What does the certificate say when you try to access it?

In reply to Emma Richardson

Re: Student can not view certificate although he meets conditions to it.

by Alexandra Smaranda -

Dear Emma,

Yes cron is running  */1 * * * *

Quiz shows as completed

As a difference with other moodle-sites I've installed on other servers , there is NO link to a certificate, it is the same "image" as for students who do not reach the required score.

I have repeated installation with a test lesson + quiz + certificate on two different servers, doing exactly the same, on one server I have no problems, on the other site LINK to certificate does not appear.

But live site must be on this server, I am not allowed to move the users to the site that runs well.

Thank you very much for your answer.

Alexandra Smaranda

In reply to Alexandra Smaranda

Re: Student can not view certificate although he meets conditions to it.

by Emma Richardson -
Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Plugin developers

Give your quiz a passing grade (found in the quiz grade settings), then make the quiz completion dependent on them getting a passing grade.  Then make the certificate restricted until quiz is completed - do not have a grade here, it is already part of the quiz completion setting.