Our Moodlecloud site is unavailable

Our Moodlecloud site is unavailable

- W vdH の投稿
返信数: 5

Hi,

Our Moodlecloud site has been unavailable since 10-11-2017, we get a message that says "site is undergoing maintenance, please try again shortly" when we try to acces it (after log-in).


We read on the support site that other people have had the same problem and hope you are able to resolve it for us.

Link to our moodlecloud site:
maurarachel.moodlecloud.com

Username:
Maurarachel

If you need any additional information whatsoever let me know.




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W vdH への返信

Re: Our Moodlecloud site is unavailable

- Mathieu Petit-Clair の投稿
画像 Core developers 画像 Moodle HQ 画像 MoodleCloud team 画像 Plugin developers 画像 Testers

Hi,

This site was suspended a while ago and is now back online.

The exact cause of this site suspension are not known to me at this point. If needed, some information could be sent to the site administrator we have on record.

Glad to have you back on MoodleCloud,

Mathieu

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Mathieu Petit-Clair への返信

Re: Our Moodlecloud site is unavailable

- W vdH の投稿

Hi Mathieu,


Thanks for the response and the (unfortunately temporary) fix. As of today our Moodle is again offline (suspended?).

Could you perhaps lift the suspension again and contact the administrator for more information, if anything on our Moodle is against the Moodle terms of use we would like to know so we can ammend it.

Kind regards,

Wouter



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W vdH への返信

Re: Our Moodlecloud site is unavailable

- Mathieu Petit-Clair の投稿
画像 Core developers 画像 Moodle HQ 画像 MoodleCloud team 画像 Plugin developers 画像 Testers

Hi Wouter,

The site has been repeatedly used in contravention with our Terms of Service, and we need to resolve this with you before returning the site to normal operation.

Mathieu

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Mathieu Petit-Clair への返信

Re: Our Moodlecloud site is unavailable

- W vdH の投稿

Hi Mathieu,

Thats unfortunate, any violation of the ToS is not our intention, we would like to remove any content in breach with the ToS and will make sure it isn't uploaded again [nor anything like it].

We would like to begin resolving this issue.

Wouter

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Mathieu Petit-Clair への返信

Re: Our Moodlecloud site is unavailable

- W vdH の投稿

Hi Mathieu,

Could you outline for us what steps we should take to reacquire our Moodlecloud-platform?

Wouter



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