Installing and upgrading help

Enrol Users, Internet Explorer & Moodle 3.4

 
Picture of Maureen Culpon
Enrol Users, Internet Explorer & Moodle 3.4
 

Is anyone having trouble enrolling users with Moodle 3.4 when using Internet Explorer (ver. 11.0.9600)?  Enrolling users works fine in Chrome but in IE when I add a user and then click the Enroll Users button,  nothing happens.  Our Moodle Partner released 3.4 this week and that's when we started to see the problem. Also, we're noticing that the Enrol User dialog cannot be resized to allow you to see the entire dialog screen.

 
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Picture of Maureen Culpon
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

I should mention, we're piloting Moodle using a free hosted instance, so cannot get support from the Moodle Partner who is hosting our site.

 
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Picture of Rick Jerz
Re: Enrol Users, Internet Explorer & Moodle 3.4
Particularly helpful Moodlers

A couple things:

1) I tried enrolling a student in IE11 (11.726), it worked.  I have an experimental moodle 3.4.

2) Are you the administrator of your moodle, with ability to make changes (and reinstall)?  If so, you can try installing on your own.  If not, you are stuck with a moodle partner who won't help you.

 
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Picture of Maureen Culpon
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

Thank you, Rick. I am not currently administering our instance, so I guess we're stuck right now. We'll eventually move to a hosted instance that is supported. smile

 
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Picture of Marcus Green
Re: Enrol Users, Internet Explorer & Moodle 3.4
Core developersParticularly helpful MoodlersPlugin developersTesters
What theme are you using?
 
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Picture of Maureen Culpon
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

Hi Marcus.  We're running Moodlecloud for our pilot.

 
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Picture of Emma Richardson
Re: Enrol Users, Internet Explorer & Moodle 3.4
Documentation writersParticularly helpful MoodlersPlugin developers

We should definitely let HQ know - they will not want this behavior on MoodleCloud.  Have you put in a tracker item?  You really should!

 
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Picture of Maureen Culpon
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

Hi Emma. Would you know who I should contact at Moodlecloud?  I don't see a support link on my current instance.

 
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Picture of Emma Richardson
Re: Enrol Users, Internet Explorer & Moodle 3.4
Documentation writersParticularly helpful MoodlersPlugin developers

Just put a tracker ticket in...

 

 
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Me (as I would be if I were a cat!)
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

Hi Emma - do you know the name or number of the tracker item you listed? I can't find anything in the tracker but I'm sure it's just that I'm not searching the correct terms. Thanks!

 
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Picture of Emma Richardson
Re: Enrol Users, Internet Explorer & Moodle 3.4
Documentation writersParticularly helpful MoodlersPlugin developers

That was a suggestion - I did not submit a tracker ticket.

 
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Me (as I would be if I were a cat!)
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

Oh! Okay. I misunderstood. Thanks for clarifying. I'll put in a ticket on the tracker now. I'll post back when I've put it in. Thanks!

 
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Me (as I would be if I were a cat!)
Re: Enrol Users, Internet Explorer & Moodle 3.4
 
MDL-61156 has been created. Please follow and vote for the issue if you are experiencing this. Thanks!
 
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Picture of Bryan South
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

I am having this issues with 3.4 as well, using the essential theme.

Works fine in Chrome.

 
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Me (as I would be if I were a cat!)
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

This issue was just reported for us as well. New upgrade to Moodle 3.4 from 3.0. IE11 "enrol selected users" button doesn't do anything. Works fine in Chrome. We're using the "More" theme.

Officially our IT team will not support Chrome. A lot of our admins use Citrix to remote into our network to do enrolments from home and our IT won't install Chrome in the Citrix environment. IN other words, this not working is a significant issue for us. Will follow the tracker item. 

More info about our install - it's our installation on an internally hosted server. Can't provide too much info about the system due to security constraints but it's a standard Moodle installation with no custom code. 

 
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poseypic
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

Hi Leah,

What version of Moodle did you upgrade from to Moodle 3.4? It sounds like this issue appears after an upgrade rather than a clean 3.4 install.

(Add this information to your tracker issue, too!)

smile

 
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Me (as I would be if I were a cat!)
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

Thanks Dan - we upgraded from Moodle 3.0. I'll update the tracker issue now too.

 
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Picture of Phu Phan
Re: Enrol Users, Internet Explorer & Moodle 3.4
 

I also faulty like you when logged in Moodle 3.4 on chrom.

 
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