Installing and upgrading help

File Picker Not Working

 
Picture of Emma Blaney
File Picker Not Working
 

Hi All

i am currently working on moodle 3.3.2. This has been recently upgraded. we have also recently moved to digitalocean to host the site. 

I have now tried to add a new activity resource file and the file picker is not loading. it just spins continuously. 

I tried adding in an attachment as an assignment and that worked fine. But the activity module upload just wont work. 

I have searched the forums, tried clearing caches and various other settings but nothing is working. 

Are you able to assist please?

Kind regards

Emma

 
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Picture of Emma Blaney
Re: File Picker Not Working
 

Hi All

I have tried uploading files across the sire and it seems to work everywhere except as an activity or resource. 

Any help would be much appreciated. 

Kind regards

Emma

 
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Picture of Emma Richardson
Re: File Picker Not Working
Documentation writersParticularly helpful Moodlers

I expect you have a plugin that is interfering with it that is only present on the course page maybe...

 
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Picture of Emma Blaney
Re: File Picker Not Working
 

Hi Emma

It doesn't work on any of the courses. I even tried in a completely blank course too and that didn't work. 

I am using theme adaptable but it's just strange that it is only on the add activity or resource, everywhere else works.

Any other ideas? 

Thanks for your help.

Kind regards

Emma

 
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Picture of Emma Richardson
Re: File Picker Not Working
Documentation writersParticularly helpful Moodlers

And there are no plugins in your site at all???  No sharing cart for example?

 
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Picture of Emma Blaney
Re: File Picker Not Working
 

No shopping cart. The only additional plugins are:

Bootstrap elements

Collapsed topics 

And the theme Adaptable


I have just removed any others and re tried but the file picker is still not loading.


Any other ideas? 

Kind regards and thanks again

Emma


 
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Picture of Emma Richardson
Re: File Picker Not Working
Documentation writersParticularly helpful Moodlers

So it is the drag and drop file picker that is not working right?  You can still click on the add file icon?  Can you post screenshots?  And can you also post a screenshot of where it is working?

 
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Picture of Emma Blaney
Re: File Picker Not Working
 

Hi Emma


no, the file upload button is not loading at all. I cannot load files as resources at all. I have attached a screenshot to show how it is permanently. 


The issue is only affecting 'Add an Activity or Resource'. All other 'add documents' are working including on assignments and forums. see attached. 


thanks

Emma





 
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Picture of Emma Richardson
Re: File Picker Not Working
Documentation writersParticularly helpful Moodlers

That just doesn't make sense.  Try actually deleting the cache and localcache folders from your moodleDATA folder (not the moodle folder) and see if that does anything.

If that doesn't work, resinstall the moodle code...

 
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Picture of Emma Blaney
Re: File Picker Not Working
 

Hi Emma

no that didnt work. Im going to try upgrading to 3.4 and see if that helps. 

thanks for trying

Emma

 
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