Hi, there. We're using Moodle 3.3.1.
We’ve been wanting to try out a few external plugins lately, and I have been following the process of first installing the plugin in our Test instance in order to ensure things will go smoothly with the production version. I have been assured by our IT guys that the Test configuration is the same as Production, so the behavior should be the same.
However, the last two times I’ve installed plugins – using the “automatic” plugin directory approach - (I believe the first one was Multilingual Content, and yesterday it was Completion Progress), the installation in the Test instance went smoothly, but the installation in the Production instance did not. Instead of progressing through the database update step quickly, the process got stuck there for some time, displaying an error message (Please wait, database is being upgraded), for perhaps 30 minutes, and/or leaving me stuck at the “Plugin check” page, with no way to move forward.
In both cases, the database eventually stabilized and the platform became available again, but leaving me with the feeling that there is something not right with the database.
I suspect that these immediate situations can be fixed by manually removing the plugin folder that is causing a problem, but this doesn’t help to prevent this in the future.
Anyone have any idea what the causes might be? Is there a straightforward procedure for debugging the problem?
thanks for any help!