We are in the process of finding another solution to the frankly inefficient Smart Assessor system.
We have found it to be just not fit for purpose: As the user workflow is non-intuitive, there is endless duplication of feedback and comments, there are frequent glitches, it loses uploaded materials almost daily, often will not transfer information effectively over from Pics so it 'ghosts' and duplicates portfolios ( resulting in confused Trainers and duplicated work), it also refuses to accept many of our corporate and learner email formats, and not to mention the utterly non-responsive customer service experience which characterises Smart Assessor..... (very many tickets submitted over a 4 month period and to date not one has yet answered, although lots have been cancelled by them without contact or reason!).
Can anyone explain definitively whether we can duplicate the cross-referencing function of a LMS such as Smart Assessor/One File etc with VLE such as Moodle?
We work with UK Levy Standards Apprenticeships, BTEC Diplomas and NVQs as well as independent bespoke client training courses.
I will soon be meeting with a Moodle familiar IT/technical expert who is coming to speak to us, from a local college, but would really like a few more opinions in the meantime.
Any help and advice would be gratefully received!