Hi Sanni,
You're not providing important debugging details like: API debugging log, any JavaScript errors from developer console, the package in question. Without that information, it's unlikely that we're going to put much effort into replicating the issue. You can also ask your Moodle service provider for that information. There are some modules in the LMS that could be involved (theme, SCORM), but there are ways to rule that you. Your moodle service provider may have ruled them out already. If so, you might ask them for additional information.
Best of luck debugging!