Hello,
sorry for the delay in answering.
Can you please send us the URL of your site so we can take a look? You can send it to mobile@moodle.com. Please reference this forum post so we know what it is about
Cheers,
Dani
Hi Dani,
I'm getting exactly the same error message as started on this post and here: https://moodle.org/mod/forum/discuss.php?d=349594 - the "Oops! We're having trouble connecting to https://... error."
Moodle version: 3.2
URL: https://test-moodle.uel.ac.uk
Authentication: CAS (Therefore you will not be able to login)
Fact is I'm unable to get past the connection screen. I've followed instructions: enabled web services for mobile devices, edited "Moodle Mobile additional features" and checked the "Enabled" field, edited Authenticated user role and allowrf moodle/webservice:createtoken capability.
Could you help please?
Regards,
Remy
Hi Dani,
(And in case it helps anyone), found out the "Admin users, please read" section at the end of this page (https://docs.moodle.org/32/en/Moodle_Mobile_additional_features) is very important indeed. Once we created tokens for admin users mannually, I was able to access the login page.
But I'm still unable to login and that goes for many of our test users (some not admins). We all keep getting "invalid login ...". Any thoughts?
Regards,
Remy
Again, in case it helps anyone...
The problem was resolved by finding and changing the value for "Type of login" which is in Site administration >> Mobile authentication (Moodle 3.2.2+).
Although the instructions here: https://docs.moodle.org/32/en/Moodle_Mobile_additional_features referenced changing the setting for this value, we couldn't find it under Site administration >> Plugins >> Local plugins >> Moodle Mobile additional features as was specified.
Remy
The problem was resolved by finding and changing the value for "Type of login" which is in Site administration >> Mobile authentication (Moodle 3.2.2+).
Although the instructions here: https://docs.moodle.org/32/en/Moodle_Mobile_additional_features referenced changing the setting for this value, we couldn't find it under Site administration >> Plugins >> Local plugins >> Moodle Mobile additional features as was specified.
Remy