As a super Poodll 3 guy you can, and probably should, send support requests via the contact form at https://poodll.com/contact or send email directly. The reason is that in Poodll 3 there is a support info file that you can generate. That tells me all your versions and settings, and it speeds things up. Find that at:
site admin -> plugins -> filters -> poodll -> support info
( I think its probably best not to attach it to forum posts. )
To answer your question. It sounds like "cloud recording" is off. In that case the mov file has not been sent to the Poodll cloud conversion service. So it is stuck a mov file. Try turning on "cloud recording" on the Poodll filter general settings page. This is really the best thing to do.
You could maybe play ,mov file back as is. As long as the player selected was good with mov files. You could try the Media Element Video player in Poodll. This page explains how to set up Video JS, but the principles are the same for Media Element Audio.
Finally there is a Poodll App these days. Read about that here,
That makes it easier to record audio/video off iOS devices. But it also works best with cloud recording. So you should have that enabled.