Moodle for mobile

Error downloading SCORM

 
Picture of Sean Marx
Error downloading SCORM
Testers

Hi

We are having an intermittent problem downloading SCORM content to the Mobile app.

The devices we have tested on range from iPhones and iPads, to various Android tablets.

Only on the one tablet are we getting the problem where it tells us that it is having a problem downloading SCORM content. We can download one SCORM package to the device without a problem. The moment we try to download a second package to the device we get the error.

We get around it by doing one of two things:
  • Clicking OK repeadely until the package finally loads - 20 times or more
  • Restarting the device and once more trying to do the download

When doing the download, the error occurs whether clicking the cloud icon or by clicking Enter inside the activity.

When using the second method, we can see the percentage downloaded before throwing the error.

We know:
  • The connectivity is the same for all devices
  • The app version is the same (3.2) on all devices
  • The content being tested is the same
  • The only variation is the hardware of the device
It would seem obvious that it is the device. Our concern is the fix, if any, to overcome this issue. 

Any help would be much appreciated.
 

 
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Picture of Sean Marx
Re: Error downloading SCORM
Testers
In answer to the problem above. An upgrade was done to the OS of the tablet that was failing. This seems to be the fix for now. It looks like it consistently  failed during the unzip. The update to the OS appears to contain the fix.


DEVICE
OS SCREEN SCREEN RAM MEMORY CPU
Specs for tablet giving issues
SM-T535
Android OS, v4.4.2 1280 x 800 10.1” 1.5GB 16 Quad-core 1.2 GHz
Specs for tablet working fine
SM-P605
Android OS, v5.1.1 2560 x 1600 10.1” 3GB 16/32/64 Quad-core 2.3 GHz Krait 400 - LTE model

 
Average of ratings: Useful (1)
Picture of Charan Sri
Re: Error downloading SCORM
 

Hello Marx,

I am trying to run the SCORM in my desktop browser, I am getting the same error.


 
Average of ratings: Useful (1)
Picture of Sean Marx
Re: Error downloading SCORM
Testers
Hi Charan


Are you getting this problem in your Mobile app or in the mobile desktop emulator? If it's on an Android device, check the OS version. Our fix was to upgrade to the latest available version of Android.


 
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Picture of Charan Sri
Re: Error downloading SCORM
 

I am getting this error in mobile desktop emulator..

 
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Picture of deva m
Re: Error downloading SCORM
 

hi marx,

upgrade os for ipad will resolve it or not...

i was facing the above error in ios platform....

 
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Picture of Sean Marx
Re: Error downloading SCORM
Testers

Hi Dev

The client was only using Android devices, and the fix was to upgrade to the latest OS version. I am sure the same would hold true for iOS. Also make sure that the content has been published to include HTML5.


 
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