We are having an intermittent problem downloading SCORM content to the Mobile app.
The devices we have tested on range from iPhones and iPads, to various Android tablets.
Only on the one tablet are we getting the problem where it tells us that it is having a problem downloading SCORM content. We can download one SCORM package to the device without a problem. The moment we try to download a second package to the device we get the error.
We get around it by doing one of two things:
- Clicking OK repeadely until the package finally loads - 20 times or more
- Restarting the device and once more trying to do the download
When doing the download, the error occurs whether clicking the cloud icon or by clicking Enter inside the activity.
When using the second method, we can see the percentage downloaded before throwing the error.
- The connectivity is the same for all devices
- The app version is the same (3.2) on all devices
- The content being tested is the same
- The only variation is the hardware of the device
Any help would be much appreciated.
In answer to the problem above. An upgrade was done to the OS of the tablet that was failing. This seems to be the fix for now. It looks like it consistently failed during the unzip. The update to the OS appears to contain the fix.
|Specs for tablet giving issues|
||Android OS, v4.4.2||1280 x 800||10.1”||1.5GB||16||Quad-core 1.2 GHz|
|Specs for tablet working fine|
||Android OS, v5.1.1||2560 x 1600||10.1”||3GB||16/32/64||Quad-core 2.3 GHz Krait 400 - LTE model|
I am trying to run the SCORM in my desktop browser, I am getting the same error.
I am getting this error in mobile desktop emulator..
upgrade os for ipad will resolve it or not...
i was facing the above error in ios platform....