Iphone not registering

Iphone not registering

by Eric Katchan -
Number of replies: 6

Hello all, I have updated the local_mobile plugin on my moodle 3.0.7 test site and tried to register a new device to a particular user.  I was able to register an IPAD 2 but the iphone failed.  How can I debug?  When I try to log in with my iphone 5s with the most recent app 3.2.0 version code 2016 I can access the site but my phone does not appear in the mdl_user_devices table nor does it get entered into the airnotifier table. 


Does anyone have any suggestions?


On a side note, we were having a similar issue with our prod site but this issue seems to be related to our security certificate.  We have scheduled a restart of the web server later this week in hopes of resolving that issue.  The prod site does not have the most recent local_mobile plugin installed.  After my experience on the dev site, I will not upgrade.


Thanks please advise


Eric

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In reply to Eric Katchan

Re: Iphone not registering

by Juan Leyva -
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Hello Eric,

can you try again with the latest version of the app?

This seems to be a very particular error and debugging the device registration is quite complex at the moment.

In any case, we'll be checking this during this week.

Regards, Juan

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In reply to Juan Leyva

Re: Iphone not registering

by Eric Katchan -

My Iphone is running V 3.2.0 which I believe is the most current.  Also, it is an iphone 5s running 10.1.1.  I will try to upgrade my iphone to the newest version today and see if it helps.  I am upgrading my phone to 10.2

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In reply to Juan Leyva

Re: Iphone not registering

by Eric Katchan -

Iphone 5S upgraded, app upgraded I believe to most recent 3.2.0.


I cleared all tables tokens, external_devices, air_notifier etc and tried to start again.


The ipad registered in  external_devices but did not get into airnotifier table.  I am using the most recent version of the local_moodle on my test site which is running an upgraded 3.0.7 code base.  Is there some way I can role back the local_moodle to the previous version? 


Tomorrow we will be upgrading our production machine infrastructure and hopefully we will be able to use the airnotifier on production with the local_moodle  (V 2015111112 ) earlier version.  We were having the curl issues and not able to connect to moodle messages.  Can I PM you to ensure that our production key is still valid?


Thanks


Eric

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In reply to Eric Katchan

Re: Iphone not registering

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers

Hi,

please note that local_mobile does not handle the device registration, this is done by the message_airnotifier plugin that has been in core since 2.7

If your devices are being registered in external_devices but not in the airnotifier table this is because Airnotifier is not being capable of validating the device.

Please, send me your production key via PM so I can check if it is valid.

Regards, Juan

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In reply to Juan Leyva

Re: Iphone not registering

by Eric Katchan -

Just to add to this, I am able to register and IPad for example without issue but the iphone does not register.

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