Great to hear you are enjoying Moodle!
E-learn Design is not physically in the USA, but we remotely support Moodle sites for clients all over the world. You can check out our services for support here: http://www.e-learndesign.co.uk/support-2/moodle-technical-support/ and contact us from the website if this is of interest.
Hope that helps!
thank you very much for the pointer. I will definitely check out your services.
Have a great day,
I realize that the questions below will muddy the water in selection process but
as one who (and this is NOT an advertisement) has contracted to do remote support of Moodles,
have found to be potential issues in my ability to support the remote moodle .. thus, also, the
'clients' request to 'fix' something.
How supportive is the internal IT department?
(question above is not in relation to how supportive the IT department is with
employees/internal staff, but a consultant that is remote and will need
... depending upon platform ... certain levels of direct access to the server).
Does entity/IT department require the use of a VPN client?
Would the entity/IT department configure the VPN access such that consultant
is behind corp filter? or un-filtered?
Does entity/IT department) control internal and external DNS?
Does entity/IT department outsource support for any critical/key services that the
Moodle implementation might require? DNS, EMail/SMTP servers? etc..
One more item ... only the entity Moodle Admins would know many things about users, their roles,
and other such things. Just how 'deep' should/would one expect support in Moodle itself?
That is difficult for a beginning Moodle admin person to determine right now ... you don't know, what
you don't know ... but it could be a potential issue in agreement between your entity and the company providing remote support or the individual consultant.
There is an advantage in going with a company vs individual ... company would supposedly have more than one person available to do whatever and that person would be just as knowledgeable about Moodle.
Also realize many of the above could be 'worked' out after selecting, but thought to make the experience less painful, would offer my 2 cents!
'spirit of sharing', Ken
thank you so much for your detailed response. Your input is very much appreciated and you bring up several very good questions I will need to discuss with our IT department before going any further.
I am at the very beginning of my implementation proposal and your questions are a more than valuable guideline.
Thanks again- and have a great day,
Welcome. And the journey begins ... exciting!
Just thought of something else ... thought it worth mentioning (this from observation of supporting 5 International Corp Moodles).
Usage of Moodle can vary .... have observed that of the 5 corps 4 use SCORM as their primary delivery for content/training. They use other Moodle tools but very few. One thing Moodle lacks is extensive reporting which Corps seem to need more than say an Edu or a K12 entity (even if all could benefit from better/more reports. Now it may not be the same for your Corp but the SCORM is developed by a third party person and software. Moodle is really a portal to that content ... it's hosted on the Moodle itself.
And a piece of advice that has bitten many a Moodle Admin ... don't go 'plugin happy' ... those plugins, even if it's thought to be 'must have', had better be continually updated and supported as you 'march' your Moodle upwards in versions - can't stay with version X.X forever (kinda like staying with Windows XP and using IE6).
'spirit of sharing', Ken
I work for the Moodle Partner Catalyst IT, we don't have an office in the US, but have offices in UK/AU/NZ and can provide 24/7 SLA for self-hosted systems, however the level of SLA available depends heavily on the structure/architecture of your system. (Don't ask us to provide an SLA for Moodle on a windows server!)
More information on our Moodle related services can be found here: https://catalyst.net.nz/products/moodle