I attempted to sign up fro MoodleCloud but I never received my verification code. The cell phone number I entered is absolutely correct. Can you please help me?
Thanks!
In reply to Monique Gary
Re: Verification Code
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Did you get the country code correct for your phone? I guess I would try again or contact Moodle cloud...
In reply to Emma Richardson
Re: Verification Code
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Hi Monique,
Please see also 'Why didn’t I receive my verification SMS/email?' in https://moodle.com/cloud/faq/.
In reply to Emma Richardson
Re: Verification Code
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I selected United States for the country code. Still have received no verification code. I also do not have any blocks on my phone. I do not know how to contact MoodleCloud directly. I was hoping to get answers on this forum.
In reply to Monique Gary
Re: Verification Code
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Hi Monique,
I work on MoodleCloud and we are sorry about this issue.
There was an issue sending SMS to the USA using a foreign phone number. We have just changed the way we send these sms and you should now receive it correctly if you try again now.
Looking forward to see you create your MoodleCloud site,
Mathieu
In reply to Mathieu Petit-Clair
Re: Verification Code
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Hello All,
I am a beginner of Moodle.
I might be posting to wrong place but this is the only one I found on my problem.
I have a problem with receiving verification code. I can not receive any code throw sms. All the settings of my mobile phone are fine, I can receive any sms messages from anywhere, Just can not receive from moodle.
I entered my correct mobile phone number and country code "Japan".
I checked FAQ but there is no solution.
I tried to send a message to Moodle contact throw website,https://moodle.com/contact/, but the site refused my message again and again...I don't know why, I fielded all the required items.
I really need a help, please!!!
In reply to Tomo Horii
Re: Verification Code
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Hi Tomo,
I'm on the MoodleCloud team and our apologies for the problems you are having.
The contact form for MoodleCloud queries may be having issues currently, so please try the "Not sure, it’s a bit general" option in the "What are you looking for?" question. Please include the name of the MoodleCloud site you are trying to register and I'll make sure the issue is forwarded to the right team member for investigation.
Thanks
Chris
In reply to Chris Reid
Re: Verification Code
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Hello Chris,
Thank you for your quick response.
Finally, I could send a message to moodle contact.(followed your advice)
I am waiting for the answer from them and receive the verification code.
Thank you.
In reply to Chris Reid
Re: Verification Code
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I did not receive my verification code moodle cloud sign up..please help
In reply to Ankie Mendiola
Re: Verification Code
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Hi Ankie,
Please check with your carrier to make sure they don't block international messages. The MoodleCloud sms is sent from a USA number.
Otherwise, please follow Chris' directions above to contact us.
Mathieu