Hi all,
I am having a very similar issue. I previously worked with Blackboard but I have just started as an Education Technologist with Moodle.
The issue I am having is about resetting a students completion. We use Moodle for our mandatory training which must be redone every year or so, however I can't reset the whole course without deleting all the users.
I can't force when the mandatory training happens either so I am looking into resetting a users completion.
I have un-enrolled a user from a course and then re-enrolled them to no avail. I can't delete the user as this will remove all the completions they have done resetting everything to 'not complete'. Some training only needs to be done every 3 - 5 years.
Any ideas?