Re-engagement: allow timed release and improve completion rates.

Re: Re-engagement: Reminder count issue

by Alex Romani -
Number of replies: 1

Hi everybody,

I'm having  a problem with the Reminder count, I need to send 3 reminder with a delay of 7 days from each other, but only the first message is sent automatically. 

So I tried to put 2 reminder with 5 minutes delay, with the same result... Maybe I'm doing something wrong.

Cron is running properly every 5 minutes, and the first message is correctly sent by the cronjob.

Thank you

Alex  

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In reply to Alex Romani

Re: Re-engagement: Reminder count issue

by Robert Wagenhoffer -
Hi Alex,

I am having the exact same problem, with the same settings and did the same five min test. My results are exactly the same as yours and I think this is a bug. Note that I have multiple courses running and when I audit the completion status against the email logs, people were only send one notice. Have you had any success in resolving this, I'm stuck.
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