i want to develop a local plugin for the ticketing system for user which will have the following features
- Administrators: will be allowed to change the form structure and all settings of the tracker instance
- Resolvers: are allowed to change the ticket status and thus closing or resolving tickets. They also can assign tickets to developers.
- Developers: usually people that will handle the ticket and search for a solution.
- users: any user able to post a ticket.
thank you