Hello,
We are having a strange issue where only certain people can log into our Moodle using the official app. Our Moodle Mobile Service is set up correctly to allow all users so i'm wondering if there is anything I could be missing? We are using Moodle 2.9.1 and the latest version of the app.
Cheers,
Hi Grahan,
does your site have configured a Site policy (that the user must agree) or enabled different auth methods for the users?
We'd need to know any special setting/configuration in your site, specially those related to authentication.
Juan
Hi Graham,
just a basic user account (not able to login), the user could not be enrolled in any course.
The users that cannot access, which auth methods use?
Regards, Juan
Hi Graham,
right now, we just need a non-privileged LDAP user account to debug the code.
Maybe, we'd ask you to enable debugging in your site to receive the full error trace.
Can you send us the user credentials to mobile@moodle.com referencing this post?
Juan
Hi Graham (Stone).
I received the user credentials but I cannot find your Moodle site URL, can you send me the URL to mobile@moodle.com please?
Juan
Sorry Juan my site is http://moodle.themanchestercollege.ac.uk
Thanks,
Hello Graham (another Graham here!)
I see that we have both posted queries on Moodle about the Moodle APP. Is it possible that you are experiencing a similar issue to me--only those with Administrator privileges can log on to the APP? Anyone else gets a quirky/geeky, unhelpful message telling them that a parameter is missing.
I have spent hours going through Moodle Docs and the Internet to try to find a solution. I have exhausted all the obvious ones like allowing mobile web access. I do see, however, that when I try to enrol anyone who is not an Administrator for the APP, I get messages back indicating that the other people have missing capabilities. Again not very helpful because there is no advice on how to give everyone those capabilities.
My intention is to allow ALL authenticated users to also access the Moodle website through the APP. I am really surprised that it is proving to be so difficult to achieve...
Regards
Graham
Hi Graham,
it usually works in the 99% of Moodle sites, but there are hundred of thousands of installations and sometimes we find weird errors like yours.
Sometimes are related to server configurations, a combination of Moodle settings or custom developments/hacks. We've found plenty of that errors during this last two years.
Regards, Juan
Hi Juan
Did you receive my e-mail about 2 days ago?
I've given you a user account
Username juan
Password Abcd123?
I have also turned on the debugger. I hope that it is all ready for you too take a look?
Let me know if you need anything more.
I appreciate your help.
Regards
Graham
Yes, I replied (in your email was missing your site URL)
Juan
Sorry Juan--I included a screenshot of the website earlier as an attachment to the mail but it obviously did not get through?
The URL is http://materdei.icomtekasia.com/
Hi again Juan
Did you receive my previous reply?
Hi Juan
Thanks for your quick reply and help.
I am introducing Moodle at the school I teach in and we now have nearly 500 users already! Our students are very tech-savvy and the APP will certainly be popular…
I have set up an account for you
Website materdei.icomtekasia.com
Username juan
Password Abcd123?
I have set your e-mail to mobile@moodle.com
Graham
Bangkok
Truth is by nature self-evident. As soon as you remove the cobwebs of ignorance that surround it, it shines clear. Mahatma Gandhi
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell
From: Juan Leyva [mailto:noreply@moodle.org]
Sent: Monday, November 16, 2015 6:30 PM
To: Graham Treadwell <treadwellinbkk@gmail.com>
Subject: Moodle in English: Re: Only Certain Users Can Use
Re: Only Certain Users Can Use by Juan Leyva - Monday, 16 November 2015, 5:59 PM | |
| Hi Graham, it usually works in the 99% of Moodle sites, but there are hundred of thousands of installations and sometimes we find weird errors like yours. Sometimes are related to server configurations, a combination of Moodle settings or custom developments/hacks. We've found plenty of that errors during this last two years. Regards, Juan |
You can reply to this via email.
Graham (Treadwell),
can you check out if in Users - Permissions - Define role, the Authenticated user has this capabilities enabled?
moodle/webservice:createmobiletoken
and
moodle/webservice:createtoken
That should solve your problem
Juan
Hi Juan
I see that
moodle/webservice:createmobiletoken has Allow next to it
moodle/webservice:createtoken has Allow next to it...
See screenshot below/attachment
Is there something more that I need to do?
Can you tell me exactly what the string of commends is that I should use to log in to that part of Moodle
Juan
I’m not sure this message go thought to you?
moodle/webservice:createmobiletoken SAYS ALLOW
and
moodle/webservice:createtoken SAYS ALLOW
See screenshot which I attach
Graham
Bangkok
Truth is by nature self-evident. As soon as you remove the cobwebs of ignorance that surround it, it shines clear. Mahatma Gandhi
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell
From: Juan Leyva [mailto:noreply@moodle.org]
Sent: Wednesday, November 18, 2015 7:31 PM
To: Graham Treadwell <treadwellinbkk@gmail.com>
Subject: Moodle in English: Re: Only Certain Users Can Use
Re: Only Certain Users Can Use by Juan Leyva - Wednesday, 18 November 2015, 7:00 PM | |
| Graham (Treadwell), can you check out if in Users - Permissions - Define role, the Authenticated user has this capabilities enabled? moodle/webservice:createmobiletoken and moodle/webservice:createtoken That should solve your problem Juan |
You can reply to this via email.
Moodle Oermissions.jpg