Thanks Albert. I won't give up. Just wanted to bypass the host if I could.
Yes, Howard, I believe that is what the set up is here. This is a friend's site, who I've taken over helping with it. She's extremely frustrated because the host company is on another continent, so time zones are way off. Thus, their response time is seriously delayed.
And they require help desk tickets for every little thing. And they even turn off certain things within her moodle so she cannot do some changes without going through them. I can see a need for this if someone wanted a completely hands off approach. But she's designed this site largely herself, and their extreme control causes more headache than help. That's why I turned her on to a host that allows cpanel access.
Now to just get past the final hurdle of migration...
Thanks all a bunch for your help. I really appreciate it!
Marleila :0)