Installing and upgrading help

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Debug info: Access denied for user 'web232-moodle-10'@'%' to database 'web232-moodle-10'
CREATE TEMPORARY TABLE backup_ids_temp (
id BIGINT(10) NOT NULL auto_increment,
backupid VARCHAR(32) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT 'ec43dc7569ccba58f7d4774abce50188',
itemname VARCHAR(160) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
itemid BIGINT(10) NOT NULL,
newitemid BIGINT(10) NOT NULL DEFAULT 0,
parentitemid BIGINT(10),
info LONGTEXT CHARACTER SET utf8 COLLATE utf8_bin,
CONSTRAINT PRIMARY KEY (id)
) DEFAULT CHARACTER SET utf8 DEFAULT COLLATE utf8_bin
Error code: ddlexecuteerror
Stack trace:
line 432 of /lib/dml/moodle_database.php: ddl_change_structure_exception thrown
line 860 of /lib/dml/mysqli_native_moodle_database.php: call to moodle_database->query_end()
line 88 of /lib/ddl/database_manager.php: call to mysqli_native_moodle_database->change_database_structure()
line 77 of /lib/ddl/database_manager.php: call to database_manager->execute_sql()
line 458 of /lib/ddl/database_manager.php: call to database_manager->execute_sql_arr()
line 159 of /backup/util/dbops/backup_controller_dbops.class.php: call to database_manager->create_temp_table()
line 106 of /backup/util/dbops/backup_controller_dbops.class.php: call to backup_controller_dbops::create_temptable_from_real_table()
line 40 of /backup/moodle2/backup_stepslib.php: call to backup_controller_dbops::create_backup_ids_temp_table()
line 34 of /backup/util/plan/backup_execution_step.class.php: call to create_and_clean_temp_stuff->define_execution()
line 153 of /backup/util/plan/base_task.class.php: call to backup_execution_step->execute()
line 163 of /backup/util/plan/base_plan.class.php: call to base_task->execute()
line 110 of /backup/util/plan/backup_plan.class.php: call to base_plan->execute()
line 309 of /backup/controller/backup_controller.class.php: call to backup_plan->execute()
line 111 of /backup/util/ui/backup_ui.class.php: call to backup_controller->execute_plan()
line 89 of /backup/backup.php: call to backup_ui->execute()

I've asked my ISP to change the setting so that Moodle can create a temporary file. I haven't heard from them yet! 

Is there any information you can give me that would help me resolve this? 

Thanks, Sharon