Server Upgrade issue

Server Upgrade issue

by Ian Cousins -
Number of replies: 2

Hi, I am running a Moodle 1.9 development that has been running for a few years now without any issues, that is until my server hosting provider upgraded from server 2003 to 2008, since them my Moodle has failed to load and I get the following 500 error when trying to access the site.  Can anyone help with some advice.

Regards,

Ian

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PHP Warning:  require_once(E:\domains\p\pdpenhancement.org.uk\user\htdocs/lib/setup.php): failed to open stream: No such file or directory in E:\Domains\p\pdpenhancement.org.uk-1081968252\user\htdocs\config.php on line 23
PHP Fatal error:  require_once(): Failed opening required 'E:\domains\p\pdpenhancement.org.uk\user\htdocs/lib/setup.php' (include_path='.;C:\php-5.4.32\pear') in E:\Domains\p\pdpenhancement.org.uk-1081968252\user\htdocs\config.php on line 23
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In reply to Ian Cousins

Re: Server Upgrade issue

by Jon Witts -
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Looks like they might also have changed the folder structure where your site is installed...

Your Moodle is looking for setup.php in this folder "E:\domains\p\pdpenhancement.org.uk\user\htdocs/lib/" but your config.php file is located in this folder "E:\Domains\p\pdpenhancement.org.uk-1081968252\user\htdocs\"

I would confirm that the settings in your config.php match the new folder structure the hosting providers have created.

Jon

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In reply to Ian Cousins

Re: Server Upgrade issue

by Usman Asar -
Picture of Plugin developers Picture of Testers

Ian, I would double to Jon's analysis, as I have just opened your site and still showing same errors.

You have to get in touch with your hosting provider as what I am assuming is, though they did manage to upgrade from IIS 6 to IIS 7, but trust me, there had been A LOT that has changed between version 6 and 7, and chances are, though your hosting providers did manage to upgrade, without knowing the consequences/changes to be made underlying as again mentioning, loads of things have changed, it seems they manage to mis-configure the drive paths as well. if they have moved the site(s) to the default directory, then they should as well mention in the site's configuration, the updated paths.

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