Mobile Moodle: Cannot connect error

Mobile Moodle: Cannot connect error

by Remy Olasoji -
Number of replies: 4

Hi,

I've enabled web services for mobile devices and trying to test moodle mobile app on a Windows tablet.  We have CAS (Central Authentication Service) single sign-on which doesn't seem to be working so I'm using a workaround URL to allow direct authentication via the database which doesn't seem to be working - will not allow me to add https://moodle-dev.xxx.xxx.xxx/login/?q=xxxx for example.

Using https://moodle.xxx.xxx.xxx/?q=xxxx was accepted but I got a "cannot connect ... " error once I am able to add the URL.

Can anyone help please?

Regards,

Remy

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In reply to Remy Olasoji

Re: Mobile Moodle: Cannot connect error - with additional features installed

by Remy Olasoji -

Hi,

I've now installed the Moodle Mobile additional features plugin for CAS and followed the instructions here: https://docs.moodle.org/28/en/Moodle_Mobile_additional_features#Installation.  Now getting "username was not found in the database” error.

Thanks,

Remy

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In reply to Remy Olasoji

Re: Mobile Moodle: Cannot connect error - with additional features installed

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers

Hi Remy,

are you sure that the local_mobile service is correctly enabled in your installation? You should not see the username/password input fields, a new browser app shoulw be opened pointing to your Moodle installation once you enter the URL

Cheers, Juan

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In reply to Juan Leyva

Re: Mobile Moodle: Cannot connect error - with additional features installed

by Remy Olasoji -


Hi Juan,

Thanks for your response.  Yes it is.  I've taken screenshots of the screens - please use this link to access: https://docs.google.com/document/d/1Ks7RM59xcRhb1WVj5WUK4TRH_as8gi5lx_uDJRU6z2o/edit?usp=sharing because it was too big to attach it here.

I enabled web services for mobile devices, enabled moodle mobile additional features in web services >> external services and modified permissions for authenticated user as instructed here:  https://docs.moodle.org/28/en/Moodle_Mobile_additional_features#Installation but there was no browser activation once I entered the URL.  I've tried on both Surface tablet and Apple iPhone and got the same result each time.

Regards,

Remy

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