Hi Abbas,

I've examined your backup file and it's completely missing the USERS section (where all the users are stored), so the message in restore is 100% correct because the file doesn't contain such info.

So, the problem seems to be in your 'original' course (where you have created the backup file). It's really strange because your backup has tons of references to users (logs, groups...) so those users should be there, more if you've selected "ALL" as the users backup policy (it involves to backup EVERY user in your server.

I only can imagine three situations where this can happen:

- You have deleted the user table and currently it hasn't records at all, but then you couldn't login or execute backups.
- Your user table have some king of problem in the original site (corrupted, need repair) and backup has failed silently.
- There is some problem in the backup process (although it hasn't been reported before now) related to the USERS section.

Anyway, is your ORIGINAL site available? Can you check if such table has records and seems to work properly? Can you try to create other backup file? How many user records are detected in the backup process...

Really strange ....ciao