Installing and upgrading help

At first glance, it sounds like either a DNS or an SMTP configuration problem.  You should first make sure that you can send mail messages to the SMTP server with a basic command line client.  Verify that you receive email messages after they are sent to the SMTP server.  Due to security constraints, most SMTP servers out of the box will not route email messages for just any domain -- this would be an open relay and a target for spammers.

Try a couple of additional troubleshooting steps:

1. From your application server, try pinging the SMTP server by name.

2. From your application server, try pinging the SMTP server by IP address.

3. Try connecting to the SMTP port using Telnet.

    A. Start > cmd > Ok
    B. telnet smtp.somedomain.com 25
    C. You should see something like this on a successful connect:

220 SMTP MAIL Service, Version: blah blah
13 ready

4. Try sending an email message by hand.

    A. telnet smtp.somedomain.com 25
    B.HELO smtp.somedomain.com
    C. MAIL FROM: <bogus@somedomain.com>
    D. RCPT TO: <joe@somedomain.com>
    E. RCPT TO: <bob@somedomain.com>
    F. DATA
    G. From: BOGUS!
    H. To: Somebody
    I. Cc:
    J. Subject: This is the subject
    K.
    L. This is an email message. We like
    M. it a lot.
    N. .
    O. QUIT

NOTE: The terminating character for the data section is "<CRLF>.<CRLF>".  Also, a blank line must follow the email header section for it to be interpreted correctly.

5. Try using a command line email client (such as Bmail from Beyond Logic) to send a test message:

http://www.beyondlogic.org/solutions/cmdlinemail/cmdlinemail.htm

6. If you cannot send email through the SMTP servers that you know about, try contacting your IT department to find out which server is your SMTP Smart Relay host.