External Database Suspensions

External Database Suspensions

by Philip Templeton -
Number of replies: 1

Hello,

I have a custom view that works with the Enrolment Plugin to maintain a students enrolments.  I have a student record that show's up in that view however as soon as the cron job runs it disables the student as if it werent there.  It works great in other instances, suspending enrolments, creating courses etc.  It's just this one instance that it may be confused.

Do you know where I can start troubleshooting this issue?

Thanks,

Phil

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In reply to Philip Templeton

Re: External Database Suspensions

by Philip Templeton -

If you are having similar issues I found a potential solution.  

We run LDAP for authentication for our users and we use AD's description field for student id numbers. There was a duplicate student id in the 'idnumber' field.  If duplicate id numbers show up in Moodle, Moodle cant distinguish through the enrolment plugin which user is actually supposed to be in the class so at least one of the user's gets disabled.   wink

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