Unable to load file using poodll video

Unable to load file using poodll video

by Anthony Outerbridge -
Number of replies: 10

Hello Moodle Help,

 

I am using Moodle version 2.41 in a hosted environment.  I just installed poodll kaboodle package which includes question, filter, repository.

It installed without incident and I in the plug-in section, I configured the filter and repository and created a repository instance as per the instructions.

When I run the file picker, my video displays in my web cam and it records but when I stop the recording, I get an error message, "an error occurred and your file has not been uploaded."

When I click Ok to remove the error dialog box, in the file picker, I can playback my video but cannot insert it into my page.  Please advise me if you can help

 

Many thanks

Anthony Outerbridge

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In reply to Anthony Outerbridge

Re: Unable to load file using poodll video

by Anthony Outerbridge -

I managed to sort this issue out.  Apparently, the outbound connection to the poodll video hosting site was being blocked by my hosting company.  I allowed the connection and all is working fine.

 

Thanks Anthony Outerbridge

Average of ratings: Useful (1)
In reply to Anthony Outerbridge

Re: Unable to load file using poodll video

by Justin Hunt -
Picture of Particularly helpful Moodlers Picture of Plugin developers

I am really glad you sorted it out, and posted back to report how you did that.

Thanks. 

Justin

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In reply to Anthony Outerbridge

Re: Unable to load file using poodll video

by Orlando Eijo -

how did that?. I can not get my dedicated server reaches the server poodll. I have the layout, and cut before they arrive. Then I have the same error as you. But I can not resolve the access tokyo.poodll.com

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In reply to Orlando Eijo

Re: Unable to load file using poodll video

by Justin Hunt -
Picture of Particularly helpful Moodlers Picture of Plugin developers

Orlando

What happens if , from the server, you do:

ping -c5 tokyo.poodll.com

If it can resolve the IP address, that is good. If not,  add

50.238.50.26 tokyo.poodll.com

to your hosts file, or just use the ip address in place of tokyo.poodll.com in Moodle.

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In reply to Justin Hunt

Re: Unable to load file using poodll video

by Orlando Eijo -

Thank you Justin very much for your response. The traceroute is blocked on some point by the remote server 175.41.192.215, not allowed to come to tokyo.poodll.com. This is th traceroute from my server:

root@vps [~]# traceroute tokyo.poodll.com
traceroute to tokyo.poodll.com (54.238.50.26), 30 hops max, 60 byte packets
 1  ovz222.my-virtual-panel.com (204.93.197.60)  0.092 ms  0.029 ms  0.030 ms
 2  ae5.ar7.ord6.us.scnet.net (204.93.180.81)  0.531 ms  0.478 ms  0.440 ms
 3  ae7.cr2.ord6.us.scnet.net (204.93.204.68)  5.805 ms ae7.cr1.ord6.us.scnet.net (204.93.204.50)  28.215 ms ae7.cr2.ord6.us.scnet.net (204.93.204.68)  5.727 ms
 4  ae1.cr2.ord1.us.scnet.net (204.93.204.82)  1.297 ms  1.306 ms ae1.cr1.ord1.us.scnet.net (204.93.204.72)  0.970 ms
 5  xe-0-0-0-12.r06.chcgil09.us.bb.gin.ntt.net (129.250.193.1)  1.246 ms ae-23.r05.chcgil09.us.bb.gin.ntt.net (129.250.202.133)  1.632 ms  1.542 ms
 6  ae-6.r21.chcgil09.us.bb.gin.ntt.net (129.250.2.26)  3.633 ms ae-7.r21.chcgil09.us.bb.gin.ntt.net (129.250.4.201)  30.006 ms ae-6.r21.chcgil09.us.bb.gin.ntt.net (129.250.2.26)  4.413 ms
 7  ae-5.r20.snjsca04.us.bb.gin.ntt.net (129.250.3.107)  53.855 ms  52.557 ms ae-5.r20.sttlwa01.us.bb.gin.ntt.net (129.250.3.190)  52.765 ms
 8  ae-7.r20.osakjp02.jp.bb.gin.ntt.net (129.250.2.165)  178.695 ms ae-1.r22.sttlwa01.us.bb.gin.ntt.net (129.250.6.138)  196.613 ms  191.906 ms
 9  ae-4.r22.osakjp02.jp.bb.gin.ntt.net (129.250.6.188)  154.042 ms ae-7.r21.osakjp02.jp.bb.gin.ntt.net (129.250.3.86)  192.557 ms ae-4.r23.osakjp02.jp.bb.gin.ntt.net (129.250.6.90)  167.752 ms
10  ae-5.r23.osakjp02.jp.bb.gin.ntt.net (129.250.6.144)  147.352 ms ae-0.amazon.osakjp02.jp.bb.gin.ntt.net (61.200.80.202)  165.066 ms ae-5.r22.osakjp02.jp.bb.gin.ntt.net (129.250.6.192)  178.571 ms
11  27.0.0.191 (27.0.0.191)  180.758 ms 61.200.91.154 (61.200.91.154)  146.810 ms  172.433 ms
12  27.0.0.211 (27.0.0.211)  175.896 ms  176.523 ms 27.0.0.197 (27.0.0.197)  215.046 ms
13  27.0.0.211 (27.0.0.211)  173.123 ms ec2-175-41-192-221.ap-northeast-1.compute.amazonaws.com (175.41.192.221)  177.122 ms ec2-175-41-192-63.ap-northeast-1.compute.amazonaws.com (175.41.192.63)  182.017 ms
14  ec2-175-41-192-215.ap-northeast-1.compute.amazonaws.com (175.41.192.215)  188.774 ms  206.764 ms *
15  * * *
16  * * *
______________________________________________

I do not know why stop there
thankyou again
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In reply to Orlando Eijo

Re: Unable to load file using poodll video

by Justin Hunt -
Picture of Particularly helpful Moodlers Picture of Plugin developers

I think that it stops there because it has arrived. tokyo.poodll.com is on an EC2 Amazon server in Japan. Doing a traceroute from my server looks a lot like yours.

Perhaps the problem you are experiencing is not really that? Can you describe what is happening?

Do you get a green connection light on the video recorder? Are you able to record at all?

Justin

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In reply to Justin Hunt

Re: Unable to load file using poodll video

by Orlando Eijo -

thanks Justin. Sorry to disturb. I have not tried video, I tested with mp3 audio. Recording flash appears, detects microphone, I recorded, audio levels act perfectly. I click on stop. It is processed. And then the sign appears "an error occurred and your file has not been uploaded." sad

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In reply to Orlando Eijo

Re: Unable to load file using poodll video

by Justin Hunt -
Picture of Particularly helpful Moodlers Picture of Plugin developers

In PoodLL there are two audio recorders. Only one of them uses tokyo.poodll.com. It is called the audio recorder, or cloud recorder. It one has a little green icon on the lower left to indicate connection to Red5. It will be red or orange if it i not connected.

The other recorder is called the mp3 recorder, which does not tokyo.poodll.com. It records in the browser. That might be the one you want, because is a lot simpler(network wise).

I have attached a diagram which shows them.

If you do wish to use the audio/cloud recorder, check if you can record from http://demo.poodll.com either video or audio. In the recording quiz at the top of the course. If yes then the problem is likely to be your configuration. If not, possibly your network settings?

Justin 

Attachment audiorecorders.PNG
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In reply to Justin Hunt

Re: Unable to load file using poodll video

by Justin Hunt -
Picture of Particularly helpful Moodlers Picture of Plugin developers

If you are using the Red5 recorder(audio ,cloud..), try unchecking the mp3 checkbox. That is where most problems arise. It is to do with file conversions. It might help to clarify where the problem is coming from.

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In reply to Justin Hunt

Re: Unable to load file using poodll video

by Orlando Eijo -

really appreciate your time and your help. Unfortunately I could not make work It. I uninstalled all poodll. I have only installed anywhere, but failure remains the same. The connection to tokyo is correct, it have green check mark. But the error is the some: "an error occurred and your file has not been uploaded". But not knowing what that error, we can not fix. Thanks anyway. I think I cease to use it, I installed another audio recorder, easier. Is more limited, but for now it is useful. We will leave that for now. Thank you very much again for all your help.

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